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ADAPTED_NOW

Call Center Lead

Customer Service Team Lead Duties and Responsibilities: Provide problem solving, leadership, decision making and analytical skills real time as needed. In this role, you’ll take the lead on day-to-day floor operations, guiding the customer service team and ensuring a "customer-first" call center culture.

Salary

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ACTIVE

HOUR

Customer Service Team Lead – Direct Hire | Stevens Point, WI Starting at $21.00/hr + full benefits, fun perks, and employee discounts Full-time, 1st Shift | Monday–Friday (occasional weekends as needed) ABR is actively recruiting a Customer Service Team Lead for a well-respected client in Stevens Point, WI. This is a direct hire opportunity with a company that values team spirit, growth, and an outstanding customer experience. In this role, you’ll take the lead on day-to-day floor operations, guiding the customer service team and ensuring a "customer-first" call center culture. You’ll be the go-to person for all customer interaction touchpoints, working closely with staff to uphold service excellence. This position calls for strong leadership, exceptional communication, and the ability to motivate and manage a dynamic team. If you're looking for a leadership role in a positive, team-oriented environment—this is your chance to step up and shine! Customer Service Team Lead Duties and Responsibilities: <ul><li>Provide problem solving, leadership, decision making and analytical skills real time as needed.</li><li>Manage customer service reps related to customer inquiries, email, chat and social media contacts.</li><li>Be a trusted advisor for the customer service team representing the voice of the customer.</li><li>Respond to escalated calls professionally and effectively, ensure reps do the same.</li><li>Requires a deep understanding of our products and services to effectively manage and improve customer service operations.</li><li>Coach and develop reps on various contact center operational strategies.</li><li>Oversee and prepare Contact Center labor schedule ensuring proper coverage to meet call demand and metrics.</li><li>Develop and maintain healthy employee morale and high dedication to serving our customers. Escalate reportable events to leadership as appropriate.</li><li>Monitor, coach and train continuously as required.</li><li>Must be proficient with Microsoft Office programs specifically Excel, Word and Outlook.  </li><li>Must promote and maintain a clean and safe environment.</li><li>Work at continuous improvement and optimization of contact center operational activities supporting the best possible customer experience.   </li></ul>  Customer Service Team Lead Qualifications: <ul><li>Must have excellent communication skills and proven leadership skills</li><li>Associates or bachelor’s beneficial but not necessary. </li><li>Must be conscientious, resourceful, proactive, and organized. </li><li>Proficient in MS Office.</li></ul> ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Keywords: Customer Service Supervisor, Location: Stevens Point, WI - 54481

ABR Employment Services provides administrative, call center, light industrial and skilled industrial employment opportunities to Talent and Workforce Solutions to companies throughout Wisconsin and in Winona, MN.

At ABR, we find the right opportunities for your skills and treat you with the respect you deserve. Whether you’re looking for full-time or temporary work, whether you want to work in an office or manufacturing setting, we will match you with the area’s top employers.

ABR was named a 2014 Best of Staffing award winner. This is ABR’s fourth Best of Staffing Talent win! What this award means is that people that work for ABR have continually rated us among the top staffing firms in the U.S. for administrative, call center, light industrial and skilled industrial jobs.

ABR Employment Services

Contact Center Customer Service Lead

salaryMin

salaryMax

payPeriod

currency

Analysis Skills

Call Center Evaluation

Call Center Operations

Call Centers

Coaching

Communication Skills

Continuous Improvement

Customer Escalations

Customer Experience

Customer Relations

Customer Service Management

Customer Service Operations

Customer Support/Service

Health Maintenance

Leadership

Metrics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Operational Improvement

Operational Strategy

Operational Support

Organizational Skills

Problem Solving Skills

Social Media

Team Lead/Manager

Team Player

Telephone Skills

Pandologic

OFFSITE

Customer Service Team Lead – Direct Hire | Stevens Point, WI Starting at $21.00/hr + full benefits, fun perks, and employee discounts Full-time, 1st Shift | Monday–Friday (occasional weekends as needed) ABR is actively recruiting a Customer Service Team Lead for a well-respected client in Stevens Point, WI. This is a direct hire opportunity with a company that values team spirit, growth, and an outstanding customer experience. In this role, you’ll take the lead on day-to-day floor operations, guiding the customer service team and ensuring a "customer-first" call center culture. You’ll be the go-to person for all customer interaction touchpoints, working closely with staff to uphold service excellence. This position calls for strong leadership, exceptional communication, and the ability to motivate and manage a dynamic team. If you're looking for a leadership role in a positive, team-oriented environment—this is your chance to step up and shine! Customer Service Team Lead Duties and Responsibilities: <ul><li>Provide problem solving, leadership, decision making and analytical skills real time as needed.</li><li>Manage customer service reps related to customer inquiries, email, chat and social media contacts.</li><li>Be a trusted advisor for the customer service team representing the voice of the customer.</li><li>Respond to escalated calls professionally and effectively, ensure reps do the same.</li><li>Requires a deep understanding of our products and services to effectively manage and improve customer service operations.</li><li>Coach and develop reps on various contact center operational strategies.</li><li>Oversee and prepare Contact Center labor schedule ensuring proper coverage to meet call demand and metrics.</li><li>Develop and maintain healthy employee morale and high dedication to serving our customers. Escalate reportable events to leadership as appropriate.</li><li>Monitor, coach and train continuously as required.</li><li>Must be proficient with Microsoft Office programs specifically Excel, Word and Outlook.  </li><li>Must promote and maintain a clean and safe environment.</li><li>Work at continuous improvement and optimization of contact center operational activities supporting the best possible customer experience.   </li></ul>  Customer Service Team Lead Qualifications: <ul><li>Must have excellent communication skills and proven leadership skills</li><li>Associates or bachelor’s beneficial but not necessary. </li><li>Must be conscientious, resourceful, proactive, and organized. </li><li>Proficient in MS Office.</li></ul> ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Category:Customer Service, Keywords:Customer Service Supervisor, Location:Stevens Point, WI-54481

Capital Markets Placement_feed

Customer Service Team Lead – Direct Hire | Stevens Point, WI Starting at $21.00/hr + full benefits, fun perks, and employee discounts Full-time, 1st Shift | Monday–Friday (occasional weekends as needed) ABR is actively recruiting a Customer Service Team Lead for a well-respected client in Stevens Point, WI. This is a direct hire opportunity with a company that values team spirit, growth, and an outstanding customer experience. In this role, you’ll take the lead on day-to-day floor operations, guiding the customer service team and ensuring a "customer-first" call center culture. You’ll be the go-to person for all customer interaction touchpoints, working closely with staff to uphold service excellence. This position calls for strong leadership, exceptional communication, and the ability to motivate and manage a dynamic team. If you're looking for a leadership role in a positive, team-oriented environment—this is your chance to step up and shine! Customer Service Team Lead Duties and Responsibilities: <ul><li>Provide problem solving, leadership, decision making and analytical skills real time as needed.</li><li>Manage customer service reps related to customer inquiries, email, chat and social media contacts.</li><li>Be a trusted advisor for the customer service team representing the voice of the customer.</li><li>Respond to escalated calls professionally and effectively, ensure reps do the same.</li><li>Requires a deep understanding of our products and services to effectively manage and improve customer service operations.</li><li>Coach and develop reps on various contact center operational strategies.</li><li>Oversee and prepare Contact Center labor schedule ensuring proper coverage to meet call demand and metrics.</li><li>Develop and maintain healthy employee morale and high dedication to serving our customers. Escalate reportable events to leadership as appropriate.</li><li>Monitor, coach and train continuously as required.</li><li>Must be proficient with Microsoft Office programs specifically Excel, Word and Outlook.  </li><li>Must promote and maintain a clean and safe environment.</li><li>Work at continuous improvement and optimization of contact center operational activities supporting the best possible customer experience.   </li></ul>  Customer Service Team Lead Qualifications: <ul><li>Must have excellent communication skills and proven leadership skills</li><li>Associates or bachelor’s beneficial but not necessary. </li><li>Must be conscientious, resourceful, proactive, and organized. </li><li>Proficient in MS Office.</li></ul> ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.

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