p>Typical tasks include, but are not limited to, the following: Provide efficient, courteous service at the register and customer service desk, as well as on the sales floor; recommend products to customers through cross-selling; respond to in-person questions in a timely and friendly manner, connecting the customer with additional resources as needed; communicate customer needs and situations to the appropriate departments and/or managers for further investigation; troubleshoot work related problems by sharing new ideas with other team members and supervisors; operate a cash register and count down a personal till at the end of the shift; make outbound calls when customer ordered materials are in stock; answer in-bound calls to assist customers with meeting their bookstore needs; assist with merchandising and orderliness of displays; clean, organize, receive, remove, and price merchandise as directed; use a practical understanding of desktop computers to help navigate customers through the bookstore website; perform other duties as requested.
Preferred Qualifications: Switch effectively between multiple work tasks, with a focus on customer satisfaction; break from task to greet and check on customers; exhibit a preference for in-person interactions; display active listening and verbal communication skills; and work independently with the ability to prioritize tasks and keep busy during slow periods.