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Customer Services Representative

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love.

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https://www.youtube.com/watch?v=h6_ntTue_Tg

<div>Customer Service RepresentativePay from $24 to $29 per hour with significant growth and earning potential!Includes $2 Shift DifferentialKenosha Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.Position Responsibilities<div><ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNCS)</div></div>

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 900+ page catalog reaches businesses nationwide, offering over 41,000 products always in stock for quick delivery. With over 9,000 North American employees, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Seattle, WA; Reno, NV; Miami, FL; and Columbus, OH. There are also locations in Mexicali and Monterrey, Mexico and near Toronto and Edmonton, Canada. Uline is a drug-free workplace.

Uline

Customer Service Representative

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Call Centers

Customer Support/Service

Fitness

Order Processing

Product Packaging

Product Pricing

Team Player

Uline USA

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As an Overnight Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love.

<div>Customer Service Representative - OvernightsPay from $26 to $33 per hourwith significant growth and earning potential! Includes $4 Shift DifferentialKenosha Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of Uline! As an Overnight Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.Hours: 4- or 5-day on-site schedules available, includes weekends.Position Responsibilities</div><div><div><ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNCSO)</div></div>

Customer Service Representative - Overnights

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love.

<div>Bilingual Customer Service RepresentativePay from $23 to $28 per hour with significant growth and earning potential!Kenosha Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.24/7 operation - Various on-site shifts available.Position Responsibilities<div><ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li><li>Bilingual (English / Spanish) - fluent in both verbal and written forms.</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNCS)</div></div>

Customer Service Representative - Bilingual

English Language

Multilingual

Spanish Language

Customer Service

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

Customer Service Management TraineePay from $25 to $30 per hour with significant growth and earning potential! Kenosha Branch12355 Uline Way, Kenosha, WI 53144A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now!Better together! This position is on-site, and we are looking for people who share our passion.Full-Time Hours: 24/7 operation - Various shifts available with set schedules.Position Responsibilities<ul><li>Master all aspects of customer service management through a comprehensive hands-on training program.</li><li>Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.</li><li>Review department procedures and standards to identify areas for improvement.</li></ul>Minimum Requirements<ul><li>Bachelor’s degree.</li><li>Strong track record of customer-focused service, teamwork and attention to detail.</li><li>Prior leadership / management experience is a plus.</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNMANC)

Customer Service Management Trainee

Customer Relations

Customer Service Management

Detail Oriented

Leadership

Set Goals

Training Program

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Bachelor’s degree in adult learning, corporate training or related area, or equivalent experience.

Senior Customer Service TrainerKenosha Branch12355 Uline Way, Kenosha, WI 53144Are you passionate about training and developing people to grow their skills? Join us as a Senior Customer Service Trainer, where you’ll assist in trainer development while partnering with management to develop learning solutions for our people to deliver legendary customer service across North America.Better together! This position is on-site, and we are looking for people who share our passion.Position Responsibilities <ul><li>Conduct engaging development training sessions using a variety of techniques.</li><li>Mentor employees and report their performance progress to management.</li><li>Assess department training needs and seek ways to improve processes and procedures.</li><li>Serve as a liaison to the corporate training team.</li></ul>Minimum Requirements<ul><li>Bachelor’s degree in adult learning, corporate training or related area, or equivalent experience.</li><li>Experience with existing and emerging training methods and tools.</li><li>Proficient in Microsoft Office.</li><li>Excellent communication, interpersonal and leadership skills.</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-CB2#CORP(#IN-PPCS)

Senior Customer Service Trainer

Customer Services Manager

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

Customer Service Team LeadPay from $28 to $35 per hourwith significant growth and earning potential!Kenosha Branch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.Better together! This position is on-site, and we are looking for people who share our passion.Position Responsibilities<div><div><ul><li>Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.</li><li>Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.</li><li>Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.</li><li>Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.</li><li>Handle escalated customer issues and provide weekly support for customer interactions.</li></ul>Minimum Requirements<ul><li>High School diploma or equivalent required. Bachelor’s degree preferred.</li><li>3+ years of customer service experience.</li><li>2+ years of experience in a leadership / supervisory role preferred.</li><li>Effective communication skills.</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3</div>#LI-IL001(#IN-KNMANC)</div>

Customer Service Team Lead

Coaching

Communication Skills

Corporate Policies

Customer Escalations

Customer Satisfaction

Performance Management

Performance Metrics

Performance Reviews

Problem Solving Skills

Process Improvement

Resolve Customer Issues

Team Lead/Manager

Training/Teaching

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