What You'll Do* Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome* Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile* Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests* Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle* Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers* Provide the highest level of customer service to all current and future owners* Perform additional tasks as assigned to meet business needsWhat You'll Bring* 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals* Passionate about the Tesla Mission and our innovations in the personal transportation industry. Proficient with Microsoft Office Suite and CRM tools* Ability to work evening hours, weekends, and holidays in a retail environment* Valid driver's license required* For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles.