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Required Minimum Qualifications: High school diploma and four (4) years of veteran affairs or military experience; OR associate's degree and two (2) years of veteran affairs or military experience; OR bachelor's degree or higher and some veteran affairs or military experience. Additional Department Summary: Assists the University of Alabama military-connected students with the Certification of the many benefits available under the Veterans' Administration Educational and Occupational Benefits.

<p><strong>Pay Grade/Pay Range:  </strong>Minimum: $21.25 - Midpoint: $26.59 (Hourly N6)</p><div><hr/></div><p><strong>Department/Organization: </strong>870601 - Veterans/Military Affairs</p><div><hr/></div><p><strong>Normal Work Schedule: </strong>Monday - Friday 8:00am to 5:00pm; some evenings & weekends</p><div><hr/></div><p><strong>Note to Applicants:</strong> Position is eligible for remote work subject to University <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsecure2.compliancebridge.com%2Fuat%2Fpublic%2FgetdocUA.php%3Ffile%3D177&data=05%7C02%7Ctnhackstedt%40ua.edu%7C624b30320b0c4358f1a008de3d825b39%7C2a00728ef0d040b4a4e8ce433f3fbca7%7C0%7C0%7C639015827240537319%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=elKyNqvzk0CdPrGnkuVmDz%2BsKqI2%2BTQiLMXCiOsYJpQ%3D&reserved=0" rel="nofollow" title="Original URL: https://secure2.compliancebridge.com/uat/public/getdocUA.php?file=177. Click or tap if you trust this link.">policy</a>. This is a temporary part-time (No Benefits) position.</p><div><hr/></div><p><strong>Job Summary: </strong>The Veterans and Military Affairs Specialist PT provides parents and students with information regarding the many options available under the Veterans Administration Educational Benefits on a part-time basis. Provides timely, accurate, and complete certifications within the VA Once system. Advises students thoroughly on the type of benefits they may receive, the terms of the benefits, the length of the benefits, and the consequences of not complying with all VA policies and procedures. Interfaces with the staff in Student Receivables and Academic Records and academic advisers across campus.</p><div><hr/></div><p><strong>Additional Department Summary: </strong>Assists the University of Alabama military-connected students with the Certification of the many benefits available under the Veterans' Administration Educational and Occupational Benefits. Provides timely, accurate, and complete certifications. Students will be thoroughly advised as to the type of benefits they may receive, the terms of the benefits, the length of the benefits, and the consequences of not complying with all VA policies and procedures. <br/><br/>This position provides a high quality customer service to UA students and their parents and is is directly responsible for accurate GI Bill certification. Works independently and makes professional judgment calls per VA and UA policy guidance. Completes required training that is related to laws and regulations, that creates a more hospitable and respectful workplace; and safer work environment.</p><div><hr/></div><p><strong>Required Minimum Qualifications: </strong>High school diploma and four (4) years of veteran affairs or military experience; OR associate's degree and two (2) years of veteran affairs or military experience; OR bachelor's degree or higher and some veteran affairs or military experience. Must obtain clearance and be authorized by the Veterans Administration on a yearly basis to become and remain an active SCO (School Certifying Official).</p><div><hr/></div><p><strong>Skills and Knowledge: </strong>Demonstrated ability to remain current and expand knowledge base on local, state, and national guidelines. Ability to work evenings and weekends during peak processing time. Demonstrated aptitude for understanding and explaining complex federal regulations. Proficiency in the usage of personal computer and standard applications software (word processing, spreadsheet and/or database management programs). Good organizational, communication and public relation skills are required. Ability to stay on task, focus, and be detailed oriented. Work independently and use professional judgement. Ability to perform complex financial calculations. Ability to identify and seek out resources when additional knowledge is required for unusual situations (UA staff, VA state, VA regional). Demonstrates commitment to supporting all students.</p><div><hr/></div><p><strong>Preferred Qualifications: </strong>Experience with complex enterprise management systems - Banner (Student Receivables and Academic Records components) and VA Once (Federal VA benefits certification). Knowledge of veterans benefit programs.</p><div><hr/></div><p><strong>Background Investigation Statement:</strong> Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.</p><div><hr/></div><div><div><div><div><p><strong>Equal Employment Opportunity</strong>: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf&data=05%7C02%7Cbemoses%40ua.edu%7C63ee0eea9c1f47dde7aa08dd844ca664%7C2a00728ef0d040b4a4e8ce433f3fbca7%7C0%7C0%7C638812186928171752%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LshEqMy%2FBktAtaXEuwGS%2Bwp4rtHL6HgQLkx1QeU0v0I%3D&reserved=0" rel="nofollow">Know Your Rights: Workplace discrimination is illegal</a> poster.</p>
The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.</div></div></div></div>

The University of Alabama

Veterans and Military Affairs Specialist PT - Temporary Part-Time (No Benefits) - 529409

Academic Advice

Accounts Receivable

Communication Skills

Compensation and Benefits

Customer Support/Service

Database Administration

Federal Laws and Regulations

High School Diploma

Knowledge Base

Military

Organizational Skills

PC (Personal Computer) Systems

Public/Media/Press/Analyst Relations

SCO Unix Operating System

Social Media

Spreadsheets

Time Management

Veterans Benefits

Word Processing

PageUp

OTHER

You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
<p style="margin:0px">Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. </p>

Overview:
<p style="margin:0px">Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.</p>

Responsibilities:
<p style="margin:0px">As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>Expectations</strong>:</p><ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul><p style="margin:0px"><strong>Physical Demands</strong>:</p><ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul><p style="margin:0px"><strong>Benefits available include:</strong></p><ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul><p style="margin:0px"><strong>COVID-19 Considerations</strong>:</p><p style="margin:0px"> </p><p style="margin:0px">Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.</p>

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
<p style="margin:0px"><strong>Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.</strong></p>

Barnes & Noble Education, Inc.

*Supervisor (Part-time) - Shelton State CC Bookstore

Accounting

Coaching

Community and Social Services

Content Delivery/Distribution

Customer Relations

Diversity

Faculty Administration

Financial Aid

Higher Education

Housekeeping/Cleaning

Interpersonal Skills

Loss Prevention

Merchandising

Multitasking

Problem Solving Skills

Procedure Implementation

Rentals

Resolve Customer Issues

Retail

Sales

Training/Teaching

Transaction Processing/Management

[AW]-iCims

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Veterans and Military Affairs Specialist PT - Temporary Part-Time (No Benefits) - 529409The University of Alabama

*Supervisor (Part-time) - Shelton State CC BookstoreBarnes & Noble Education, Inc.

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