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Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). 6 Months of Lowe's sales floor experience 6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays 3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment.

Key ResponsibilitiesCustomer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.In-stock Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
Works with store leadership to stage clearance and damaged merchandise for quick sale.
Sorts products in bins, drawers and boxes to ensure that they are in the proper location.
Merchandise to plantogram, price, color block and place plants as they arrive.
Fill plant racks onto plant tables per plantogram to grand opening ready standards.
Clean and Safe Stores Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks.
Ensures all reset displays are safe and in working order and repaired/replaced as needed.
Repairs/seals damaged packaging and boxes including peg-hook items.
Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).Required QualificationsHigh school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable.Preferred Qualifications6 Months of Lowe's sales floor experience
6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays
3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Lowe's Companies Inc

Seasonal Merchandising Service Associate - Weekends Preferred

Analysis Skills

CCTV

Copying Machines

Customer Relations

Customer Support/Service

Fax Machines

Genetics

Housekeeping/Cleaning

Leadership

Legal

Loss Prevention

Maintain Compliance

Medical Conditions

Merchandising

Metrics

Military

Needs Assessment

New Store Openings

Order Picking/Packing

Painting (Facilities and Maintenance)

Price Tags

Product Development

Product Merchandising

Product Pricing

Product Support

Project Execution

Project Schedule

Regulatory Compliance

Safety Training

Safety/Work Safety

Sales

Stock Rotation

Surveillance

Up-Selling

Vendor/Supplier Relations

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals). Less than 1 Year Retail experience, performing tasks such as: • Identifying and selling products based on customer needs; • Explaining warranties, product features, and benefits; • Assisting customers in locating products; • Building customer relationships; • Identifying and resolving customer issues; • Zone recovery; • Housekeeping.

Key ResponsibilitiesProvides SMART customer service at all times through the daily execution of Lowes customer service policies, procedures and programs.Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary.Demonstrates sincere appreciation to customers.Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department).Cross-functionally trains in other areas of the store to help deliver the best customer service.Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals).Required QualificationsLess than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information.Less than 1 Year Experience using common retail technology, such as smart phones and tablets.Less than 1 Year Retail experience, performing tasks such as:• Identifying and selling products based on customer needs;
• Explaining warranties, product features, and benefits;
• Assisting customers in locating products;
• Building customer relationships;
• Identifying and resolving customer issues;
• Zone recovery;
• Housekeeping.Ability to obtain sales related licensure or registration as may be required by law.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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