This includes, but is not limited to, any safety training requirements, required preemployment testing and/or training such as physical, DOT physical/medical card, fit for duty, audiogram, and/or other testing required by contract/company (such as NSTC, APICC training, security licensing requirements, etc. Customer Service - Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.