Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all timesHigh School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalentDemonstrated competency in all responsibilities of Patient & Family Concierge roleInternal promotions to this level are based on the discretion of the business unit's assessment of employee performanceCompletion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience ConciergesAbility to follow written and verbal instructions. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures.