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The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

Benefits: <ul><li>Employee discounts</li><li>Flexible schedule</li></ul> Benefits/Perks  <ul><li>Flexible Scheduling</li><li>Career Advancement Opportunities </li><li>Competitive Compensation</li></ul>Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!   Responsibilities <ul><li>Greet every guest with a smile </li><li>Assist guests with the registration process</li><li>Answer phone calls and take messages accurately</li><li>Anticipate the needs of guests and build rapport</li><li>Respond to guest concerns and resolve them appropriately, escalating to management when necessary</li><li>Maintain accurate records of registration and payment information </li><li>Ensure compliance with health and quality standards</li></ul>Qualifications <ul><li>High School Diploma/GED required</li><li>Familiarity with hospitality industry standards</li><li>Knowledge of front desk operations and procedures</li><li>Proficient in English; knowledge of other languages is a plus</li><li>Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations</li><li>Ability to demonstrate genuine care for customers and employees</li><li>Ability to work in a fast-paced environment</li></ul>

Holiday Inn Express

Guest Service Representative

Customer Relations

Customer Support/Service

English Language

Fast Food

High School Diploma

Hospitality and Tourism

Industry Standards

Interpersonal Skills

Maintain Compliance

Operations Processes

Quality Metrics

Record Keeping

Telephone Skills

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information. Wills Hotel is currently seeking a full-time Guest Service Representative to join their team in Cumberland, Maryland!

Guest Service RepresentativeCumberland, MDWills Hotel is currently seeking a full-time Guest Service Representative to join their team in Cumberland, Maryland! In this role, you will be responsible for checking in/out guests and responding to guest's requests.What we can offer YOU: <ul><li>Dental & Vision</li><li>401k</li><li>Paid Vacation (full-time only)</li><li>Paid Holidays</li><li>Pay: Dependent on experience</li></ul>The right candidate will have:<ul><li>1 year of Front Desk experience preferred</li><li>Must have flexible availability including holidays and weekends</li><li>Positive attitude and service-minded work ethic</li></ul>Our Guest Service Representative will:<ul><li>Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information</li><li>Manage room bookings in-person, online, and through incoming calls</li><li>Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs</li><li>Perform regular bookkeeping duties</li><li>Connect with the housekeeping department to ensure guest accommodation is ready</li></ul>If you are interested in this position, please submit a current resume for consideration!TBD<h3>Benefits</h3>Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k)<h3>Job Type</h3>Full time<h3>Schedule</h3>Weekend availability, Monday to Friday

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Guest Service Representative Holiday Inn Express

Guest Service Representative Wills Hotel

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