Provide oversite and guidance to the team while responding to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by the Kia Forum. Responsible for the daily oversite and supervision of a team responsible for; answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.