What You'll DoProvide empathetic guidance following a total-loss determinationHelp customers understand general insurance-related next steps using approved guidanceCoordinate with collision staff, adjusters, lenders, and other appropriate contactsTrack documents, questions, rental deadlines, and next actionsUnderstand customer transportation needs and replacement timingIntroduce interested customers to the appropriate Hertrich dealership professionalEnsure handoffs are completed and commitments are followedMaintain accurate customer records, permissions, case status, and outcomesFollow up through vehicle delivery or another documented resolutionWhat We're Looking ForExceptional phone, written, and customer-service skillsEmpathy, professionalism, and sound judgmentHighly organized with persistent follow-throughComfortable coordinating multiple customers and locationsStrong computer/CRM skills and willingness to learnCollision, BDC, customer relations, or business development experience is a plusDirect experience in this exact role is not requiredIf you're someone customers trust when situations become complicated, apply today and grow your career with Hertrich! Customer Care | Insurance Process Support | Career GrowthThe Hertrich Family of Dealerships is seeking an organized, compassionate Collision Center Concierge / Body Shop Assistant to provide personalized support to customers navigating a total-loss vehicle experience.