Welcomes guests with a friendly and professional demeanor, creating a positive first impression • Answers questions about the winery, its history, and the products offered • Guides visitors to the appropriate tasting areas, tours, or events • Reservation Management: Handles phone and online inquiries regarding reservations, events, and tours • Schedules and confirms bookings, ensuring proper coordination with other winery departments • Tasting Room Support: Assists in setting up and organizing the tasting room and reception area • Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics • Retail and Sales Assistance: Promotes and processes wine and merchandise sales • Assists guests with purchasing wine club memberships or special event tickets • Administrative Tasks: Maintains accurate records of reservations, visitor counts, and purchases • Handles guest feedback and escalates issues to management as needed • Event Support: Supports winery-hosted events, including private tours, corporate gatherings, and weddings • Provides logistical support and maintains an upbeat atmosphere during events. Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire Basic knowledge of wines and the wine-making process (willingness to learn is a plus) Proficiency with reservation software and basic office tools; Tock, Commerce 7 Flexibility to work weekends, holidays, and evenings as needed Ability to multitask and remain composed in a fast-paced environment Ability to follow instructions and work independently or as part of a team Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized Strong organizational and time management skills Strong communication and interpersonal skills High School diploma or equivalent Pay Range: $24.00 - $26.00 an hour.