any issues that guests or team members may have• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates• Responsible for completing incident reports and collecting witness statements• Complete all ejection logs and incident reports and return to GM when applicable• Required to work Special Events that are scheduled throughout the venue• Other tasks as assignedWHAT THIS PERSON WILL BRINGRequired:• High School Diploma required• 3-5 years in restaurant, bar, night club leadership role,• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.• Works directly with the GM, Ops Manager and other supervisors to perform day of show duties• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades• Work through and correct guest concerns and complaints regarding security and customer service-related situations• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks.•