Provide input into the development of training programs by researching operating processes and policies or content-related information, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents. Collaborate with third-party vendors, contractors, and other business partners to enhance or augment internal training programs and provides customer service by working with senior management to develop and produce training and communication materials.