This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.