Learn the process of user support tickets, in order to support the Data Team in assigning, addressing, and resolving tickets in a timely manner; Identify unused or underutilized platform features; Monitor and improve user adoption; Strong skills in Salesforce administration: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules; Assist in creating a platform roadmap and define priorities, liaising with stakeholders; Data management to improve Salesforce data quality, implementing rules and automation as needed; and . Provide user training, including creation of training materials; Support community partners to utilize data reports in their own quality improvement and other efforts; Lead office hours, participate in Data Advisory Board meetings and other venues for listening to user feedback and communication of any platform changes to end users and stakeholders; Salesforce Administration .