Philadelphia, PA5 days ago
Summary of Accountabilities:In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope: • 15+ = # of staff directly and indirectly managed• 20,000+ = # of budgeted annual visits• Complexity Factors (will involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations. Ensures management of daily practice operations run efficiently and effectively – including:• patient scheduling, billing, and coordination of services/facility(ies) • providing quality care to patients; championing quality initiatives with the providers and staff• maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators• achieving financial goals related to budget • offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores • regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices• complying with regulatory requirements• serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management • managing (directly and indirectly) practice staff.