Senior Customer Service Jobs in Greenwood, WA
Amazon Stores
$104100 YEAR
Seattle, WA
Design, execute, and analyze A/B tests and pilot programs to evaluate new premium service treatments and experiences, using data-driven insights to scale successful initiatives and optimize customer outcomes. In this role, you will be responsible for analyzing and resolving complex premium service-related customer issues while identifying process improvements and operational efficiencies across multiple regions.
HomeStreet Bank
Bellevue, WA
REQUIREMENTS: Minimum of 5 years job experience as a Senior CSR/New Accounts Representative/Personal Banker or equivalent and 2 years in a Customer Service Supervisor/Branch Assistant Manager role or equivalent, plus demonstrated leadership ability in a bank/branch operations environment. Job Description Summary: POSITION SUMMARY: Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations.
Amazon Stores
$136100 YEAR
Seattle, WA
The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects to resolve the issues across Amazon.
Amazon Stores
$150400 YEAR
Seattle, WA
Applied Scientist will work closely with technology and product teams to solve business and technology problems using scientific approaches and genAI to build new services that surprise and delight our customers. The Shipping Delivery and Support (SDS) Tech team’s mission is to enable successful deliveries through fast and efficient support experiences for our drivers, recipients, and associates.
Amazon Stores
$133900 YEAR
Seattle, WA
We partner with the larger CS organization by driving Security, Operational Excellence, raising the bar on User Experience, and owning a set of assets that enable the building of Customer Relationship Management (CRM) functionality to serve our CS customers. We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with Amazon.
First American Title Insurance Company
Seattle, WA
First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents.
Amazon Stores
$136100 YEAR
Seattle, WA
You will work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.
Amazon Stores
$60200 YEAR
Seattle, WA
We achieve this with robust financial controllership mechanisms, through model building and data analysis, by seeking an intimate knowledge of our business and key issues, and through leveraging each of our diverse experiences and backgrounds to uncover insights. We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams anywhere on Earth (with more than 100K Customer Service Associates (CSAs) from 150+ sites across 40 countries in 20 languages!).
Amazon Stores
$178100 YEAR
Seattle, WA
Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. As the Senior Manager – PMT for SCX, you will focus on delivering excellent shopping experiences for customers by understanding their shopping intents and incorporating relevant features on the search page.
Amazon.com Services LLC
$133900 YEAR
Seattle, WA
The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads. You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself.
Amazon Stores
$134700 YEAR
Bellevue, WA
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. The Amazon Flex Driver Experience team is looking for a dynamic and experienced Senior Product Manager, Station Experience to join us to help answer questions, like: How do you improve the experience of drivers through product, and program interventions?
Amazon Stores
$103900 YEAR
Bellevue, WA
We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. Join Amazon's dynamic environment as a Senior Supply Chain Manager , where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network.
Amazon Stores
$160300 YEAR
Seattle, WA
The Global Selling Product team collaborates with many Amazon’s global teams to support the high-growth global selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch, and post-launch management. - Identify opportunities across the Global Selling Seller segments and life cycle, build up new products/services to help the growth of Global Selling sellers, define go-to-market strategy and drive the success of the products.
HomeStreet Bank
Woodmont Beach, WA
Job Description Summary: POSITION SUMMARY: Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
HomeStreet Bank
Clyde Hill, WA
Job Description Summary: POSITION SUMMARY: Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
Amazon Development Center U.S., Inc.
$133900 YEAR
Seattle, WA
Globally, the power grid is undergoing rapid changes in demand for electricity driven by shifts to low-carbon technologies, such as electric vehicles (EVs), behind-the-meter batteries, and renewable generation from solar and wind. If you're excited about applying AI to transform critical infrastructure, working with top utilities and technology partners, and driving ambitious technical programs that impact millions of electricity consumers, we'd love to talk with you.
Amazon Stores
$136100 YEAR
Seattle, WA
The models and heuristics you will build will determine that one $100 product is likely a pricing error (a TV normally $1,000+), a different $100 product is a terrific price and should have a featured strike-through price on the website (competitors consistently price the product for $199), and yet another $100 product is priced so high that we would not allow it to be featured on the website (it’s a 2-pack, and the 1-pack is only $8). Product Manager over our price evaluation tools, you’ll partner with our team of research scientists, data scientists, business intelligence engineers, and developers to build out the next generation of models that Amazon uses to evaluate prices.
Amazon Stores
$136100 YEAR
Seattle, WA
They must be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing various technologies and capabilities into high-quality, simple products and applications that customers love. You will own core products within the accounts receivable space, including setting the product strategy and vision, developing and prioritizing new features, making technical scoping and trade-off decisions, and overseeing deployment.