Key job responsibilities - Architect and deliver end-to-end solutions for complex, ambiguous problems where the technical strategy is not yet defined - Design and implement scalable, highly available self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams - Actively use AI-powered development tools (Amazon Q Developer, generative AI code assistants, LLM-based testing/debugging) to accelerate software delivery and improve code quality - Lead technical design reviews and drive architectural decisions across your team’s domain, proactively simplifying code and resolving architecture deficiencies - Mentor and develop SDE I and SDE II engineers through code reviews, design discussions, pairing sessions, and promotion assessments - Collaborate with product managers, support engineering leaders, and cross-functional stakeholders to identify high-impact opportunities for customer self-service and manual work elimination - Work in parallel with other engineers and lead integration of parallel workstreams - Analyze support contact patterns and customer friction points to inform the design of automated, self-service solutions - Investigate and resolve complex production issues, performing root-cause analysis and driving long-term systemic fixes - Contribute to operational excellence including CI/CD pipelines, monitoring, alarming, runbooks, and on-call rotations - Identify opportunities to reduce technical debt, force-multiply through automation and AI, and mitigate long-term risks A day in the life As a Senior Software Development Engineer on the SET team, you'll play both a strategic and hands-on role — shaping how we think about customer experience upstream while building the solutions that make it real. Your days will involve close collaboration with several key teams: • Parallel Software Development Teams — You'll partner with engineering teams on cross-functional deflection initiatives, helping identify high-impact opportunities and designing solutions that address the root causes of customer contacts.