2nd level client support (50%)– Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment– Install, configure, upgrade, and recover data on end-user devices, applications, and peripherals– Act as the local hands-and-eyes for on-site network and server infrastructure . • Career growth: Personalized development plans, mentorship programs, and tuition assistance• Competitive compensation: Base salary, performance bonuses, and comprehensive benefits (medical, dental, vision, retirement)• Work/life balance: Flexible scheduling, paid time off, and wellness resources• Inclusive culture: Employee resource groups, diversity training, and community‐giving programs• Recognition: Formal awards and informal shout-outs to celebrate your impact .