UNKNOWN

ADAPTED_NOW

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.

YEAR

LA Shreveport-Bert Kouns Ind Loop - 132033<p style="text-align:left"><b>We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.</b></p><p style="text-align:inherit"/><p style="text-align:left">Job Description:</p><p style="text-align:inherit"/><h1><b>Gerber Collision & Glass - 70th, Shreveport, TX</b></h1><div><div><div><div><div><div><div><div><div><p><i>This posting is part of our ongoing effort to identify qualified candidates for current & future opportunities. Applications are accepted on an ongoing basis.</i></p><ul><li><h1><b>In-Person/onsite Position daily, Monday through Friday</b></h1></li><li><h1><b>1-2 years in leadership position, preferably collision</b></h1></li><li><h1><b>2 - 3 years minimum prior CCC1 experience and auto collision estimating required</b></h1></li><li><h1><b>4-5 years prior customer service excellence required</b></h1></li></ul></div></div></div></div></div></div></div></div></div><p/><p>The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.  The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.  They are responsible to coach and empower each team member’s performance and success in their individual roles.  The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members.  General Managers are committed to leading by example at all times.</p><p/><p><u><b>Key Job Responsibilities </b></u></p><div><ul><li><p>Ensure consistent execution of WOW (Wow Operating Way) plan.</p></li><li><p>Prepare and manage the annual and monthly operating budget of the collision center.</p></li><li><p>Forecast, target and track monthly sales, profit and expense objectives.</p></li><li><p>Deliver formal annual performance reviews and informal monthly performance reviews.</p></li><li><p>Monitor and maintain all A/P and A/R relating to the Collision Center.</p></li><li><p>Maintain a clean and organized repair facility at all times.</p></li><li><p>Monitor all maintenance required for all shop equipment, including the paint booth</p></li><li><p>Provide training for all staff as necessary</p></li><li><p>Ensure all staff wear proper safety gear and adhere to dress code.</p></li><li><p>Open and close the facility daily as per established procedures.</p></li><li><p>Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates</p></li><li><p>Manage all estimates to ensure labor mix is within established standards.  Manage store capacity.</p></li><li><p>Lead and manage all repair facility personnel.</p></li><li><p>Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.</p></li><li><p>Attend training, information sessions and workshops recommended by Senior Leadership Team.</p></li><li><p>Store CSI performance review and follow up within 24 hours.</p></li></ul></div><p/><p><u><b>Education and/or Experience Required </b></u></p><div><ul><li><p>Post-Secondary Education or equivalent.</p></li><li><p>Proven leadership experience in a collision repair environment or similar role.</p></li></ul><p/><p><u><b>Required Skills/Abilities </b></u></p><div><ul><li><p>Attention to detail and a high degree of accuracy.</p></li><li><p>Ability to consistently demonstrate a successful client experience</p></li><li><p>Communicate clearly both verbally and in writing.</p></li><li><p>Ability to motivate others utilizing effective coaching tools and management skills.</p></li></ul></div><div></div><div></div><div><p><i>Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></p><p><i>The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</i></p></div></div><p><b>AI Disclosure Statement:</b><br/><i>At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.</i></p><p style="text-align:left">Compensation Details:</p><p>Compensation:</p><ul><li><h1><b>Estimated $80,000 - $100,000+ / Annually</b></h1></li></ul><h1><b>with Unlimited PTO + Bonuses </b></h1><p/><p>Compensation is commensurate with location, skill, education, and experience.</p><p/><p><b>#INDWEST</b></p>

Gerber Collision & Glass

Collision General Manager

The Boyd Group

FEED

The Service Center Manager provides end-to-end leadership for an assigned location, accountable for operational performance, customer satisfaction, and profitability. Builds Networks: Develop robust internal/external networks and leverage cross-functional expertise to serve customers.

<h2>Lead a High-Performance Service Center</h2><p>At 7:00 a.m., you set the pace. You walk the floor, greet technicians, review SQDIP boards, and align the team on safety, quality, delivery, inventory, and productivity goals. By mid-morning, you’re driving root cause countermeasures on a quality nonconformance and finalizing the monthly forecast with Sales. In the afternoon, you mentor a team lead, kick off a 5S/Visual Factory audit, and adjust staffing to meet an urgent customer commitment. You own the results—and the P&L reflects your decisions.</p><h3>Role Overview</h3><p>The Service Center Manager provides end-to-end leadership for an assigned location, accountable for operational performance, customer satisfaction, and profitability. You will oversee daily operations, facilities, inventory, safety, quality, and people management to ensure all customer and business deliverables are achieved.</p><h3>People Leadership</h3><ul><li>Direct day-to-day assignments for the Service Center workforce and act as a hands-on working manager.</li><li>Assess team capabilities, identify skill gaps, and implement development and cross-training plans.</li><li>Foster a motivated, positive culture focused on accountability and continuous improvement.</li><li>Serve as liaison with Talent/HR to support employee needs and resolve issues.</li></ul><h3>Operations & Financial Ownership</h3><ul><li>Own Service Center P&L; create corrective actions to address financial variances.</li><li>Ensure product/service quality through rigorous root cause analysis and corrective action on all nonconformances.</li><li>Champion Lean initiatives and continuous improvement to elevate performance, inventory management, and profitability.</li><li>Lead safety programs: conduct monthly inspections, perform Job Safety Analyses (JSA), and swiftly mitigate hazards.</li><li>Drive accurate monthly forecasting with the sales team to meet or exceed targets.</li><li>Implement and sustain 5S/Visual Factory; perform monthly audits and promptly resolve audit findings.</li><li>Support plant-wide and cross-functional special projects as needed.</li><li>Deliver strong SQDIP results and reinforce effective Root Cause Countermeasures (RCCM).</li></ul><h3>Competencies</h3><ul><li><strong>Builds Networks:</strong> Develop robust internal/external networks and leverage cross-functional expertise to serve customers.</li><li><strong>Communication Proficiency:</strong> Communicate clearly, openly, and effectively with teams and customers.</li><li><strong>Interpersonal Savvy:</strong> Use tact and diplomacy; build rapport with customers and peer Service Center Managers.</li><li><strong>Customer Focus:</strong> Nurture productive relationships, uncover opportunities, and partner with Regional and Service Sales Representatives.</li><li><strong>Lean Manufacturing Principles:</strong> Continuously evaluate processes using Lean tools to enhance performance and profitability.</li></ul><h3>How Success Is Measured</h3><p>Performance is aligned to corporate objectives, with emphasis on EBITDA and On-Time Shipment. Additional success indicators include:</p><ul><li>Depth of thought and quality of decisions</li><li>Consistency in driving results and honoring commitments</li><li>Effectiveness in collaborating and leading others</li><li>Self-awareness of strengths and growth areas</li></ul><h3>Supervision</h3><p>Direct oversight of all employees within the assigned Service Center.</p><h3>Work Environment</h3><p>Manufacturing environment.</p><h3>Physical Requirements</h3><ul><li>Regularly required to talk and hear.</li><li>Frequently stand, walk, handle materials with hands, and reach with arms.</li><li>Visual acuity for close, distance, color, peripheral vision, depth perception, and focus adjustment.</li><li>Ability to lift up to 75 lbs.</li></ul><h3>Schedule</h3><ul><li>Core work hours: 7:00 a.m. – 5:00 p.m.</li><li>Occasional evenings and weekends based on operational needs.</li></ul><h3>Travel</h3><p>Occasional travel required.</p><h3>Qualifications</h3><ul><li>Associate degree required.</li><li>4–6 years’ experience as a Site Manager or Facility Manager.</li><li>Strong mechanical and technical aptitude.</li></ul>

Peak Toolworks Precision

Manufacturing Service Center General Manager

Analysis Skills

Auditing

Communication Skills

Continuous Improvement

Corrective Action

Cross-Functional

Customer Relations

Customer Satisfaction

Depth Perception

Exceeded Sales Goal

Facilities Management

Interpersonal Skills

Inventory Management

Leadership

Lean Manufacturing

Manufacturing

Manufacturing Management

Mentoring

Operations

People Management

Performance Management

Problem Solving Skills

Profit & Loss

Profit & Loss Management

Quality Management

Regional Sales

Root Cause Analysis

Safety/Work Safety

Sales Forecasting

Staff Requirements

Team Lead/Manager

Time Management

Willing to Travel

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Collision General ManagerGerber Collision & Glass

Manufacturing Service Center General ManagerPeak Toolworks Precision

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