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The role partners closely with GTM and People leaders to translate business strategies into hiring plans, with a primary focus on Sales and other GTM roles across all levels. + Develop and implement scalable hiring strategies and recruiting programs for priority GTM segments, including pipeline initiatives, sourcing strategies, referral campaigns, and talent communities.

YEAR

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Manager, Talent Acquisition (US) is a key leader on Rocket Software’s Talent Acquisition team. This is a player-coach role responsible for leading the US recruiting team while personally owning a portfolio of high-impact, revenue-generating requisitions. The role partners closely with GTM and People leaders to translate business strategies into hiring plans, with a primary focus on Sales and other GTM roles across all levels. This leader will build and execute hiring strategies, develop scalable recruiting programs, and strengthen Rocket’s ability to attract and assess top talent. The Senior Manager will play a critical role in driving Rocket’s Employee Value Proposition (EVP) across the US by shaping the candidate narrative and elevating the overall recruiting experience. The ideal candidate is an expert sourcer, highly analytical, comfortable presenting insights and recommendations to leaders, and confident leveraging AI-enabled tools to improve efficiency, quality, and stakeholder experience. This is a hands-on leadership role requiring both team leadership and direct recruiting ownership. KEY RESPONSIBILITIES: + Lead the US Recruiting team, including hiring, onboarding, goal setting, performance management, coaching, development planning, and workload balancing. + Operate as a player-coach, leading the team while personally owning a portfolio of high-impact, revenue-generating requisitions. + Build a high-performing, customer-focused team culture across a distributed environment. + Own end-to-end recruiting delivery across a core set of GTM requisitions + Partner with Sales and GTM leaders to define position requirements, sourcing strategies, and interview plans. + Provide consultative guidance on market conditions, talent availability, and hiring process improvements. + Develop and implement scalable hiring strategies and recruiting programs for priority GTM segments, including pipeline initiatives, sourcing strategies, referral campaigns, and talent communities. + Drive Rocket’s EVP across the US by shaping the candidate narrative and elevating key recruiting touchpoints. + Lead by example as an advanced sourcer, using talent mapping, targeted outreach, and competitive intelligence to build proactive pipelines for critical and recurring roles. + Use data and dashboards to monitor recruiting effectiveness, including speed, quality, funnel conversion, and pipeline health, and translate insights into actionable improvements. + Leverage and drive adoption of AI-enabled recruiting tools and automation to improve efficiency, consistency, and quality across the recruiting lifecycle. + Establish operating rhythms and deliver executive-ready reporting that highlights progress, risks, and recommended actions. + Build and deliver executive-level updates using data-driven insights and clear recommendations. + Serve as a trusted advisor to senior stakeholders, influencing decisions through strong business acumen and clear communication. + Partner cross-functionally with People Business Partners, Total Rewards, and Finance to support hiring plans and offer decisions. + Deliver a high-touch, responsive experience for candidates and hiring managers, ensuring proactive communication and a strong sense of urgency. + Champion inclusive and structured evaluation practices to ensure a consistent and equitable hiring process. + Other duties as assigned. EXPERIENCE AND QUALIFICATIONS + Minimum of 10 years of progressive recruiting experience, with a strong preference for a blend of corporate and agency background. + Minimum of 3 to 5 years of people management experience, including demonstrated success in coaching, performance management, and development planning. + Proven experience recruiting in enterprise software or SaaS environments, with strong GTM and Sales hiring expertise. + Demonstrated success recruiting and closing talent across multiple levels, including senior leadership partnership. + Expert-level sourcing capabilities, including passive talent mapping and building pipelines for competitive, revenue-generating roles. + Strong data and analytics capability, with the ability to interpret metrics and use insights to drive decisions and improvements. + Experience leveraging recruiting technology and AI-enabled tools to improve workflows and outcomes. + Proven ability to drive adoption of new tools and processes that improve team efficiency. + Experience designing and executing scalable recruiting strategies and programs. + Strong stakeholder management skills with the ability to influence and drive alignment. + Strong executive communication skills, including presenting data-driven insights to senior leaders. + Ability to operate effectively in a fast-paced environment with shifting priorities and a strong sense of urgency. + Experience working in a distributed workforce while maintaining a strong focus on candidate and stakeholder experience. + Bachelor’s degree in Human Resources, Business, or related field preferred (or equivalent experience). #LI-Remote Annual salary range for this position is between $125,000.00 - $168,750.00 gross before taxes. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Rocket Software

Senior Manager, Talent Acquisition

Acquisitions Management

Analysis Skills

Artificial Intelligence (AI)

Automation

Background Investigation

Business Processes

Business Skills

Business Strategy

Campaigns

Candidate Sourcing

Cloud Computing

Coaching

Communication Skills

Competitive Analysis/Strategy

Cross-Functional

Customer Relations

Data Analysis

Data Processing

Enterprise Applications

Finance

Human Resources

Leadership

Metrics

Mobile Technology

Onboarding

Partner Sales

People Management

Performance Goal Setting

Performance Management

Problem Solving Skills

Process Improvement

Progress Reports

Quality Management

Recruiting Strategy

Reference Verification

Reporting Dashboards

Requirements Management

Safety/Work Safety

Sales

Scalable System Development

Software as a Service (SaaS)

Sourcing Strategy

Strategic Planning

Talent Management

Team Lead/Manager

Rocket Software, Inc.

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When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.?Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.?As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. In parallel, you will lead a team of product marketers responsible for creating compelling content that clearly expresses ICIMS' differentiation and drives awareness, pipeline, and customer engagement.

Job OverviewWe are seeking a dynamic, strategic, and highly visible Talent Acquisition Evangelist & Sr. Manager of Product Marketing to lead thought leadership, storytelling, and product positioning efforts across our talent acquisition solutions. This role blends external evangelism, internal enablement, and product marketing team leadership to elevate our voice in the market and drive adoption of our recruiting and hiring platform.You will serve as a key spokesperson for the company-articulating trends in talent acquisition and AI for HR,showcasing our product capabilities, and influencing how the market understands the future of hiring. In parallel, you will lead a team of product marketers responsible for creating compelling content that clearly expresses ICIMS' differentiation and drives awareness, pipeline, and customer engagement.About UsWhen you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.?Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.?As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.ResponsibilitiesTalent Acquisition Evangelism & Thought Leadership<ul><li>Act as a public-facing evangelist for our recruiting and hiring products, representing the company at industry events, webinars, customer forums, and analyst briefings</li><li>Develop and deliver compelling narratives on emerging trends in talent acquisition, including AI, automation, candidate experience, and workforce transformation</li><li>Partner with product, marketing, sales, customer success, and leadership teams to bring market insights into strategic conversations</li><li>Build credibility as a trusted voice in the talent acquisition space through speaking engagements, social presence, and published content</li></ul>Product Marketing Strategy & Execution<ul><li>Own positioning and messaging for core product areas, including:</li><li>Applicant Tracking Systems (ATS)</li><li>Employer Branding</li><li>Recruitment Marketing Automation</li><li>Frontline Hiring</li><li>Career Sites</li><li>Candidate Engagement</li><li>AI for Talent Acquisition</li><li>Translate product capabilities and roadmap into clear, differentiated value propositions for prospects and customers</li><li>Lead go-to-market strategies for new product launches and enhancements</li><li>Collaborate closely with Product, Sales, and Customer Success teams to ensure alignment and impact</li></ul>Product Roadmap Storytelling<ul><li>Partner with Product Management to understand and influence the roadmap</li><li>Develop clear, forward-looking narratives that communicate innovation and strategic direction</li><li>Equip internal teams with messaging and materials to confidently speak about current and future capabilities</li><li>Ensure consistency between vision, roadmap communication, and market positioning</li><li>Serves as an internal and external spokesperson on our current offerings and future roadmap</li></ul>Team Leadership & Content Development<ul><li>Lead and manage a team of three product marketers</li><li>Set priorities and ensure delivery of high-quality content across formats, including:</li><li>Sales enablement materials</li><li>Customer-facing assets</li><li>Thought leadership content</li><li>Product collateral and campaigns</li><li>Drive a content strategy that supports pipeline generation, customer adoption, and retention</li><li>Establish best practices for messaging, storytelling, and content performance</li><li>Enable revenue teams with messaging and tools to win in the market</li><li>Partner with demand generation to align campaigns with product positioning and thought leadership themes</li></ul>Qualifications<ul><li>7+ years of experience in product marketing, product management, talent acquisition technology, or related fields</li><li>Proven experience as a public speaker, evangelist, or thought leader</li><li>Strong understanding of the talent acquisition ecosystem, including recruiting workflows and technologies</li><li>Demonstrated ability to translate complex product capabilities into compelling, customer-centric messaging</li><li>3+ years of experience managing and developing high-performing teams</li><li>Exceptional communication, storytelling, and presentation skills</li><li>Track record of building market presence through content, events, and digital channels</li><li>Ability to influence senior stakeholders and cross-functional teams</li><li>Ability to travel regularly for speaking engagements, up to 30%</li></ul>PreferredPreferred<ul><li>Hands-on experience using the iCIMS platform in a professional setting</li><li>Direct experience working as a Recruiting, Talent Acquisition, or HR professional, with deep familiarity in recruiting workflows and challenges</li><li>Experience in SaaS, HR tech, or recruiting technology platforms</li><li>Familiarity with AI and automation in talent acquisition</li></ul>Key Competencies<ul><li>Strategic thinking with strong execution focus</li><li>Executive presence and storytelling ability</li><li>Customer-centric mindset</li><li>Leadership and team development</li><li>Market awareness and curiosity</li></ul>EEO StatementiCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.comCompensation and BenefitsCompetitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

iCIMS

Sr. Manager, Product Marketing

Best Practices

Content Development

Customer Acquisition

Customer Retention/Renewal

Demand Generation

Diversity

Ecosystems

Evangelism

International Business

Market Entry Strategy

Marketing Strategy

Presentation/Verbal Skills

Product Management

Product Marketing

Product Planning

Product Positioning

Product Strategy

Product/Service Launch

Residential Construction

Storytelling

Team Building

Thought Leadership

Trend Analysis

Vaccination

Webinar

Willing to Travel

Hire Recruits

This role owns the design and execution of Customer Success programs spanning playbook creation and delivery, customer journey mapping, value realization, executive-level value storytelling, customer adoption programs, save plays, and cross-functional initiative management. Manager, Value & Customer Success Programs is responsible for building and leading a centralized function that equips Customer Success Managers with the frameworks, playbooks, and value assets they need to deliver consistent, outcome-focused customer engagements.

Overview of Job Function The Sr. Manager, Value & Customer Success Programs is responsible for building and leading a centralized function that equips Customer Success Managers with the frameworks, playbooks, and value assets they need to deliver consistent, outcome-focused customer engagements. While the primary audience is the Named CSM team, this role will also extend key programs and self-service resources to support Verint's Digital Customer Success Team. This role owns the design and execution of Customer Success programs spanning playbook creation and delivery, customer journey mapping, value realization, executive-level value storytelling, customer adoption programs, save plays, and cross-functional initiative management. This person will lead a team and serve as the operational backbone for Customer Success programs that span multiple teams, ensuring requests are coordinated, tracked, and delivered from initiation through completion. This is a builder role requiring strong program management skills, comfort operating in ambiguity, and the ability to scale impact across a Customer Success organization. Principal Duties and Essential Responsibilities Playbook Creation & Delivery + Design, build, and maintain a library of Customer Success playbooks that Named & Digital CSMs use to drive consistency in customer engagements across onboarding, adoption, expansion, renewal preparation, and risk mitigation. + Establish a governance process for playbook versioning, feedback loops from CSMs, and continuous improvement based on field outcomes. Customer Journey Mapping + Own and evolve Verint's customer journey framework, defining the critical moments of truth, expected outcomes, and the digital/human engagement blend at each stage. + Translate journey maps into actionable stage-gate criteria, enabling CSMs to identify where customers are, what intervention is needed, and when to escalate. Value Delivery & Realization + Partner with Customer Success leadership to own and mature Verint's value frameworks, including ROI narratives, outcome models, and executive-ready value stories. + Expand and refine existing value tools such as calculators, templates, and success narratives to support consistent customer-facing conversations. + Develop customer-ready materials and CSM-ready assets that support onboarding, adoption, and early value realization across the customer lifecycle. + Translate product capabilities into practical, bite-sized assets that customers and CSMs can easily leverage in both online and offline conversations. Program Management & Cross-Functional Coordination + Lead the intake, coordination, and execution of Customer Success related requests, including executive asks, product team coordination, value deliverables, and program initiatives. + Manage programs end-to-end, establishing clear ownership, timelines, dependencies, and follow-through across all participating teams. + Serve as a central point of coordination across Customer Success, Product Operations, Marketing, Pre-Sales, Enablement, and PMO teams to ensure alignment. Long-Tail Customer Extension + Identify which playbooks, journey assets, and value resources can be adapted into scalable, self-service formats for tech-touch and digital CS segments. + Partner with the Digital CS team to ensure programmatic coverage aligns with the broader segmentation model. Team Leadership + Lead and develop a team that initially includes business analysts focused on customer value and a Customer Success program specialist, with planned expansion to additional roles such as onboarding specialists and technical consultants supporting Customer Success. + Provide clear direction, coaching, and prioritization for team members while fostering a high-impact, execution-oriented culture. + Partner closely with Customer Success leadership to align programs and priorities to broader Customer Success objectives and customer needs. Minimum Requirements:  + Bachelors degree in a related field or equivalent experience. + Has a minimum of 6 years progressive management experience with 10+ years of experience in Customer Success, Customer Success Operations, Program Management, or a related function within a B2B SaaS or enterprise software environment. + Demonstrated experience designing playbooks or standardized engagement frameworks for customer-facing teams. + Background in Value Management, or analytics-driven CS functions. + Prior people management experience, including leading and developing teams. + Demonstrated experience building and scaling programs in evolving environments. + Strong understanding of customer value realization, outcomes-based success, and executive-level value storytelling. + Proven ability to manage multiple concurrent initiatives and drive execution across teams without direct authority. + Excellent written and verbal communication skills, with the ability to synthesize complex ideas into clear, actionable deliverables. Preferred Requirements: + Experience with customer journey mapping methodologies and translating journey frameworks into operational playbooks. + Experience supporting enterprise or complex B2B Customer Success organizations. + Experience developing onboarding or adoption programs aligned to Customer Success ownership. + Comfortable operating as both a strategic thinker and hands-on executor. Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants _2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)_

Verint Systems, Inc.

Sr. Manager, Value and CS Programs

Senior Human Resources Jobs in Helena, MT

Senior Human Resources Jobs in Helena, MT

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Senior Human Resources Jobs in Helena, MT

Senior Manager, Talent Acquisition Rocket Software

Sr. Manager, Product Marketing iCIMS

Sr. Manager, Value and CS Programs Verint Systems, Inc.

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