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The Client Advocate plays a crucial role on our Personal Lines team, working closely with clients and Account Managers to provide superior customer service. Client Advocate, Personal LinesClassification: Salary-ExemptLocation: Wellesley, Worcester MAJob Type: Full TimeGreat job opportunity with a well-established, Five Star Accredited Insurance Agency!

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<div><b><u>Client Advocate, Personal Lines</u></b></div><div></div><div><div><b>Classification:</b> Salary-Exempt</div><div><a name="_Hlk124324835"><b>Location</b></a><b>:</b> Wellesley, Worcester MA</div><div><b>Job Type: </b>Full Time</div><div></div><div>Great job opportunity with a well-established, Five Star Accredited Insurance Agency! Voted as one of the Best Agencies to Work for through the Insurance Journal. </div><div>The Client Advocate plays a crucial role on our Personal Lines team, working closely with clients and Account Managers to provide superior customer service.</div><div></div><div><b>What you'll do:</b></div><ul><li><a name="_Hlk125710258">Be a sponge – obtain comprehensive knowledge of all agency systems and processes</a></li><li>Provide clients with industry-leading customer service</li><li>Work with the team and do whatever is needed to get the job done – have a “can-do” attitude</li><li>Assist with Certificates of Insurance, applications, cancellations, and other client needs</li><li>Learn and master our CRM system – Applied Epic</li><li>Communicate with carriers via phone and email to problem-solve</li></ul><div><b>What you'll need:</b></div><ul><li>Bachelor's degree with interest in all things Insurance</li><li>Ability to be flexible in the Small Business environment</li><li>Self-motivation and accountability to get the job done</li><li>An eye for detail and great written and verbal communication skills</li><li>Grit and organizational skills to complete detailed tasks</li><li>Team player, able to work with all levels of the organization effectively and efficiently</li></ul><div><b>What We Offer:</b></div><ul><li>Collaborative work environment</li><li>Work-Life Balance</li><li>Comprehensive time-off package including paid vacation, holidays, sick and PTO</li><li>Health Insurance, Dental, Vision, 401K and more</li><li>Opportunity for continuing education, subsidized by DG</li></ul><div></div><div><b>Deland Gibson Core Values:</b></div><ul><li>We Work with Urgency</li><li>We show Compassion</li><li>We are Life-Long Learners</li><li>We Have Grit</li><li>We Innovate </li></ul><div></div><div><b>About Deland, Gibson</b>:</div><div>Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.</div></div><br/><br/><p>PIbb9866bd4c08-25401-31955001</p>

Deland, Gibson Insurance Associates Inc.

Client Advocate, Personal Lines

Communication Skills

Customer Relationship Management (CRM) Systems

Customer Support/Service

Detail Oriented

Epic Systems

Insurance

Insurance Documentation

Organizational Development/Management

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Risk Management

Sales Management

Small Business

Team Player

Writing Skills

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