During a Typical Day, You’llProviding customer service to VW dealerships and retailers Be a VW brand advocate Liaise with other suppliers such vehicle logistics companies, port authorities, IT support desk, and external fulfilment operations Keep up to date with products, pricing, marketing, business developments and procedures Highlight issues, trends, or areas of opportunity for improvement of services What You Bring to the RoleExperience supporting business processes, client handling skills within an automotive retail environment or with a strong interest or working knowledge of cars / commercial vehicles and the supporting retailer service Networks Client focused and resolution-oriented mindset Strong written communication skills Ability to demonstrate negotiation, conflict management and empathy skills Computer savvy What You Can Expect Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesVisit https://mybenefits.ttec.com for more information. As a Senior Customer Service Representative - English speaking - Nights – supporting Volkswagen (VWG) working in our Cairo location, you’ll be a part of creating and delivering amazing customer experiences for Volkswagen's business customers while you also #ExperienceTTEC, an award-winning employment experience and company culture.