What You Bring:10+ years of operations/claims leadership experience7+ years leading large teams (75+ FTE)Strong financial acumen (loss ratios, severity, expense discipline)Experience transforming claims workflows, QA, controls, and automationWorking knowledge of automotive mechanics / vehicle service claims preferredExecutive presence with a data-driven, accountability-focused leadership style. What You’ll Own:End-to-end VSC claims operations performanceClaims financial outcomes, leakage reduction, QA governance, and operational controlsWorkflow redesign, automation initiatives, AI enablement, and systems improvementsCapacity planning, productivity, cost-per-claim, SLA performance, and team developmentCross-functional partnership with IT, Risk, Finance, and executive leadership.