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Core Competencies:
- Member Focus: Uses active listening skills to gain insight and understanding into the needs of team members in order to troubleshoot and resolve problems.
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us.
Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Support for these devices and technologies include but not limited to desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines.
Under general supervision you will be responsible for installing, configuring, and upgrading all Windows Server-based components for Epic?s application services such as HyperspaceWeb, WebBLOB, Epic Print Service, Interconnect, archiving, BCA, BCAWeb, EpicCare Link, faxing, letters and the MiChart patient and provider portals. In this position you will analyze, develop and implement best practices and provide production support for the Epic based EHR system to ensure we maintain a reliable, secure and responsive system and you are expected to make significant positive impacts on how Michigan Medicine operates and provides care for patients.
Pontiac, Michigan30+ days ago
li> Identify, investigate, and resolve user problems with computer software and hardware including, but not limited to local and wireless networks, telecommunication systems, Microsoft 365, electronic health record systems, user profiles, and access rights. CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.