Circleville, OH30+ days ago
Basic understanding of network installation and support• Ability to multi-task and work collaborativelyDesirable Experience/Attributes:• Previous experience working with DuPont/Dow Information Technology organizations• Familiar with ServiceNow• Works well and collaboratively with others• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)Responsibilities:Job Description/Responsibilities:- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.- Provides end user support for installation of manufacturing applications.- End User Device support:• End user support and customer service experience• Experience with Windows 7, Windows 10 deployment and troubleshooting• Printers, Scanners, Label Printers• Office 2016, Office 365, SharePoint• Manage requests and incidents in a service desk portalNetwork Administration:• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshootingApplications:• Experience with Server and desktop integrated applications