We are seeking a highly motivated Business Process Manager to lead the strategy, governance, optimization, and execution of critical ITSM processes, with a primary focus on Change Management, Enterprise Change Governance, and Change Advisory Board (CAB) operations, while maintaining alignment with Incident Management and Problem Management practices. As a key member of a collaborative and high-performing team, you will partner with Technology, Product, Operations, Risk, Cybersecurity, and Business leaders to design scalable governance frameworks, improve service reliability, reduce operational risk, and enhance the overall customer experience.