5+ years of hands-on ServiceNow development experience · 3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities · Strong experience configuring and developing within: o Work Order and Task Management o Scheduling and Dispatch o Mobile Workforce Applications o Inventory and Asset Tracking o Customer Communication and Self-Service · Experience configuring ServiceNow Mobile applications and offline capabilities · Experience with integrations between ServiceNow and external enterprise systems · Strong experience developing custom ServiceNow applications and platform configurations · Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer · Experience working in Agile or SAFe delivery environments · Strong analytical, troubleshooting, and problem-solving skills EDUCATION AND CERTIFICATIONS . · Experience supporting federal government programs · Experience with Indoor mapping · Experience implementing enterprise field service operations, workforce coordination, or logistics management solutions · Familiarity with asset lifecycle management, warehouse operations, and inventory tracking processes · Experience integrating FSM solutions with ERP, GIS, telematics, or asset management systems · Strong experience with Service Portal, UI Builder, and mobile-first user experience design · Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization · Experience supporting DevSecOps-aligned Agile teams · Strong communication, stakeholder engagement, and collaboration skills · Experience supporting field operations, facilities, logistics, utilities, telecommunications, or public sector service organizations SECURITY CLEARANCE .