What You'll Do Provide customer support and technical support via phone, live chat, and emailTroubleshoot software and hardware issues related to GPS Insight productsAssist customers with basic setup, configuration, installation, and product navigationGuide customers through troubleshooting steps and issue resolutionDeliver excellent customer service and customer experience during every interactionIdentify customer needs and suggest relevant product features, services, or upgradesCommunicate clearly and professionally about solutions, troubleshooting steps, and next actionsDe-escalate customer concerns through active listening, empathy, and problem solvingDocument interactions, troubleshooting steps, and case updates within CRM and support ticketing systemsManage multiple support tickets and customer cases while meeting response time expectationsCollaborate with technical teams, product teams, and account managementProvide basic product walkthroughs and training guidance when neededSupport products including GPS devices, fleet tracking software, mobile applications, dash cameras, and ELD/HOS compliance toolsParticipate in ongoing product training and technical knowledge developmentMaintain strong time management and case management skills while handling multiple customer requestsRequirements Entry-level candidates welcome1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferredStrong written and verbal communication skillsComfortable using computers, web applications, CRM systems, and support toolsAbility to learn software platforms, SaaS products, and connected hardware devicesStrong problem-solving and troubleshooting skillsAbility to remain calm and professional when assisting frustrated or upset customersAbility to work independently and collaboratively in a team environmentStrong time management, multitasking, and organizational skillsAccurate typing speed of 40 WPM or higherExperience with Microsoft Office, Google Workspace, or similar productivity toolsReliable, motivated, and customer-focused mindsetInterest in technology, SaaS, fleet management, GPS tracking, or IT support is a plus but not requiredWhat We OfferFast paced and rapidly growing environmentChance to deliver mission critical data that drives the operations of our economyOpportunity for professional growth and developmentPossibility to learn new and cutting-edge technologies, in an environment that encourages new ideasThere's more as well! What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS fleet management solutions.