Fort Worth, TX30+ days ago
Greet customers in a timely, friendly manner and obtain pertinent vehicle information • Actively promote and build rapport with the customer • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications • Generate and provide customers with a complete and accurate estimate of repair • Establish and communicate completion time of repair with customer and technician • Answer incoming service calls • Maintain and schedule service appointments • Follow prescribed procedures for customer post-follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index) • Strictly follow the manufacturers warranty guidelines and procedures • Conduct business in an honest manner that maintains the manufacturers Customer Satisfaction Index (CSI) at or above Asburys specified goals in service for district, regional, and national scores • Comply with all federal, state, and local laws and company policy regarding the safeguarding of all customer, company, and manufacturer information as well as customers vehicle and property • Must be able to manage in a fast-paced work environment with limited supervision • Must have great customer service phone and computer skills • Previous automotive Service Advisor experience heavily preferred • Must be a minimum of eighteen years of age • Must have a valid drivers license • Must be able to pass pre-employment screening, background, and drug test. It is the Service Advisors responsibility to present and sell needed products or services to the customer in a professional manner while adhering to the manufacturers published maintenance schedule and requirements.