div>6.To monitor the consumer personal records to ensure information contained is in accordance with DMH/DD guidelines.
7.To coordinate all residential employee training and to assist in tracking training to ensure best practice and DMH/DD compliance.
8.To coordinate services with individuals served, guardians, families, Independent Support Coordinators, day services, etc.
9.To participate in management meetings and supervisory planning sessions.
10.To ensure that individuals served receive all possible benefits for the purpose of increasing their disposable income, i.e. food stamps, MR housing, level billing, discount utility programs, STRAP etc.
11.To ensure the agency supervision and all internal quality assurance plans are implemented as they pertain to residential services and supports.
12.To ensure that prudent financial residential spending occurs and all appropriate documentation regarding expenditures meets policy and procedure requirements.
13.Any other responsibilities as assigned to meet the mission of the agency.
14.
POSITION TITLE: Residential Service Coordinator
LOCATION: Nashville, TN
STATUS: Full Time, Salaried, Exempt
PROGRAM: Developmental Disability Services
REPORTS TO: Director of Developmental Disability Services
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
Schedule a full slate of work each to make sure there are no gaps in the schedule Skills & Qualifications ServiceTitan (or similar field-service software) power user—or quick study who loves software.
Preferred Experience:
1 year in a fast-paced dispatch, scheduling, call-center, or service-coordinator role.
Calm, confident phone presence with superb listening & note-taking skills.
Responsibilities:
Answer & triage inbound calls in under 3 rings, gather key details (door type, urgency, site contacts).
Prioritize tickets for healthcare, education, and marquee clients; escalate true emergencies.
Schedule & dispatch technicians—balancing geography, skill set, and parts inventory.