NewAnalyst I Service Desk Womble Bond DickinsonAnalyst I Service DeskWashington, District of ColumbiaSuccess in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide.
IT Service Desk Analyst (Level 2 / L2 Support) AHU TechnologiesIT Service Desk Analyst (Level 2 / L2 Support)Washington, District of Columbia$38–$43 / hourAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
NewHelp Desk Technician/ Analyst Innosoft CorporationHelp Desk Technician/ AnalystWashington, DC$90,000–$95,000Manage and troubleshoot issues related to various technologies including Windows and Apple OS, Microsoft Office, Adobe products, VOIP telephones, network services, video teleconferencing tools, email support, VPN, and secure remote access solutions. Experience in supporting VOIP telephones, video teleconferencing tools (Zoom, Microsoft Teams), and VPN solutions.
IT Service Desk Supervisor Fawkes IDMIT Service Desk SupervisorWashington, DC$110,000–$130,000 / yearResponsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
IT Service Desk Lead- Top Secret Cleared RIVA SolutionsIT Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires strong operational leadership, hands-on service desk management experience, deep understanding of incident management, and the ability to drive measurable improvements in service quality, first-call resolution, knowledge management, and customer satisfaction. Demonstrated experience overseeing day-to-day service desk operations, including ticket queues, escalations, staffing coverage, workload management, SLA performance, and customer support quality.
Service Desk Agents – Tier 3 (DW2605HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 3 (DW2605HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Cyber Case Management Junior level Service Desk Peraton IncCyber Case Management Junior level Service DeskWashington, DC$51,000–$82,000 / yearAs the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Help Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet IncHelp Desk Technician - Mid-Level & Senior-Level (2 Openings)Washington, DCActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Procurement Analyst United States ArmyProcurement AnalystWashington, DC$121,785–$158,322 / yearFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Exemption: You are exempt from the education requirements above if (A) you are a current civilian employee in DoD who occupied GS-1102 positions or contracting positions with authority to award or administer contracts above the simplified acquisition threshold in an Executive Department on or before September 30, 2000; OR (B) you are a current military member who occupied a similar occupational specialty to the GS (or equivalent)-1102 on or before September 30, 2000.
PROGRAM ANALYST (ICB) United States ArmyPROGRAM ANALYST (ICB)Washington, DC$133,953–$174,144 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
NewProgram Analyst (AM&E) United States ArmyProgram Analyst (AM&E)Washington, DC$113,356–$147,365 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
Lead Budget Analyst (Funds Control) United States ArmyLead Budget Analyst (Funds Control)Washington, DC$143,913–$187,093 / yearSpecialized Experience: One year of specialized experience which includes 1) Managing budget formulation, presentation, execution, and reporting with integration of cost and/or schedule analysis; 2) Executing budget planning and programming; 3) Providing guidance on all phases of the budgetary process to ensure compliance with governmental law and regulatory guidance; and 4) Presenting briefings on budget and financial matters to senior level management. Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
Program Analyst (Medical Expense and Performance Reporting System) U.S. Department of DefenseProgram Analyst (Medical Expense and Performance Reporting System)Washington, DC$85,447–$111,087 / yearFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Basic Requirement for Program Analyst (Medical Expense and Performance Reporting System): Specialized Experience: One year of specialized experience which includes performing healthcare cost, workload, or manpower reporting using structured data systems, including MEPRS (Medical Expense and Performance Reporting System) and DMHRSi (Defense Medical Human Resources System - Internet) or similar healthcare financial or human resources information systems.
NewProgram Analyst (Master Planning) United States ArmyProgram Analyst (Master Planning)Washington, DC$90,925–$118,204 / yearFor each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Army Human Resources point of contact prior to the acceptance of employment and your entrance on duty.
Operations and Plans Analyst United States ArmyOperations and Plans AnalystWashington, DC$106,437–$138,370 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
Program Analyst U.S. Department of Veterans AffairsProgram AnalystWashington, DC$61,722–$97,087 / yearSpecialized Experience GS 11: Establishing and managing communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations and disseminate project progress. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
Business Financial Analyst White House USABusiness Financial AnalystWashington, DC$121,785–$158,322 / yearTo be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below: A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or. Specialized experience is defined as: Serving as an agency's principal advisor on budgetary matters and interpretation of policies, regulations, and laws related to the federal budget process; Utilizing principles, policies, regulations and procedures of budget/financial transactions to evaluate financial data and prepare a variety of reports; Monitoring obligations, expenditures, and payroll funding to identify trends and mitigate risk; Providing expert financial advisory services to managers or executives, including high level analyses and briefings; and.