308 Results for

Service Desk Analyst Jobs in Virginia

Jobs

New!

Richmond, VA5 days ago

$24–$34 Per Hour
Contractor
Full-time

Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst. Industry: Banking - Financial Services.

Vienna, VA13 days ago

$40,000–$45,000 Per Year

For this type of position this is very customer service oriented, good written communication skills for updating tickets and responding to the customer via e-mail/written communication and requires the analyst to answer phones (if/when back in the office) regularly and adhere to shift coverage. Respond to telephone and electronic requests for support as part of the Application Desk operation; typical issues include password resets, questions on the application's functionality, basic user training, role-based access, and processing and/or completing access requests.

Virginia Beach, VA16 days ago

$16.83–$24.04 Per Hour

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

Virginia Beach, Virginia13 days ago

VA21 days ago

$16.83–$24.04 Per Hour

Virginia Beach, VA19 days ago

$16.83–$24.04 Per Hour

Virginia Beach, VA30+ days ago

$16.83–$24.04 Per Hour

Virginia Beach, VA30+ days ago

$16.83–$24.04 Per Hour

Virginia13 days ago

Virginia Beach, Virginia13 days ago

Arlington, VA30+ days ago

Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals). Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer.

Alexandria, VA30+ days ago

$105,300–$190,350 Per Year

Leidos Digital Modernization sector is seeking an experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Alexandria, VA30+ days ago

$82,550–$149,225 Per Year

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Alexandria, VA30+ days ago

$82,550–$149,225 Per Year

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. Basic Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or related technical discipline and 8 + years of relevant experience OR Master's degree in a related field and 6 + years of relevant experience.

Alexandria, VA30+ days ago

$105,300–$190,350 Per Year

Leidos Digital Modernization sector is seeking an experienced SME Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Fort Belvoir, Virginia13 days ago

Deliver executive-level IT support, including classified and unclassified workstation imaging and deployment, mobile device provisioning, Outlook delegate administration, network access management, conference room and VoIP support, travel device readiness, profile caching, and responsive onsite support for VIP and SES customers. In this role, a successful candidate will provide Executive IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and applying cybersecurity defense of data and applications hosted on both the classified and unclassified systems.

Fort Belvoir, VA16 days ago

$82,550–$149,225 Per Year

The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate will provide Executive IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and applying cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

Fort Belvoir, VA12 days ago

Full-time

Alexandria, Virginia30+ days ago

Alexandria, VA30+ days ago

$65,650–$118,675 Per Year

Leidos Digital Modernization sector is seeking an experienced Journeyman Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Fort Belvoir, Virginia16 days ago

The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate will provide Executive IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and applying cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

Alexandria, Virginia30+ days ago

Arlington, Virginia30+ days ago

Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals). Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer.

New!

Quantico, Virginia6 days ago

Requisition #: 1675Job Title: Help Desk AnalystLocation: Quantico, VAClearance Level: Secret, Must Have Clearance to StartRequired Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)Job Description. Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.

New!

Arlington, VA2 days ago

This role ensures minimal disruption to mission operations by restoring services quickly, supporting end users across multiple networks, and contributing to continuous service improvement initiatives. The Tier 2 Help Desk Analyst will be responsible for handling escalated issues, troubleshooting complex technical problems, supporting system maintenance, and ensuring compliance with federal security and service delivery requirements.

Quantico, VA30+ days ago

$25.63–$31.52 Per Hour

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

Quantico, VA30+ days ago

$22.26–$28.20 Per Hour

Qua, Virginia30+ days ago

GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA.

New!

Arlington, VA2 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.

Qua, VA30+ days ago

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.

Quantico, VA27 days ago

$22.26–$28.20 Per Hour

Fort Belvoir, VA12 days ago

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment. Must be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire.

Reston, VA30+ days ago

Remote

$67,355–$114,503 Per Year

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. As part of our award-winning team, youll work directly with customers to troubleshoot application issues, provide guidance on how to utilize the system, collaborate with ICFs technology team to resolve issues identified and document new requirements when needed.

Reston, VA30+ days ago

Remote

JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. If you are not reviewing this job posting on our Careers' site http://jtsusa.com/careers or one of our approved job boards we cannot guarantee the validity of this posting.

New!

Richmond, VA6 days ago

Remote

$29–$34 Per Hour

If the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution. Educate each Teammate on each issue to ensure the end-users have an understanding on how to fix the issues on their end to save a 2nd call for the same issue.

Richmond, VA7 days ago

$30–$33 Per Hour

If the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners.

New!

Richmond, VA5 days ago

$29–$34 Per Hour

Norfolk, VA27 days ago

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

Arlington, VA30+ days ago

Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

McLean, Virginia27 days ago

While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.

Ashburn, VA30+ days ago

Remote

Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

UNAVAILABLE, VA22 days ago

Chronos Operations, LLC is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) Bilingual to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.

Hampton Roads, Virginia21 days ago

Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience. The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed.

Ashburn, VA30+ days ago

Remote

Springfield, VA30+ days ago

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC''s Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it''s third party vendors. SAIC - Senior Service Desk Specialist in Springfield, Virginia, United States.

New!

Falls Church, Virginia5 days ago

Develop, update, and evaluate the value of routine and ad hoc Service Desk metrics and ticket status reports, Service Desk processes (including SOPs), and Service Desk analyst schedules and operations across desktop support and hardware teams. Collaborate daily with OIT Service Desk Division leadership to receive tasks for the OIT Service Desk, provide information and updates, and plan task management and Service Desk initiatives.

VA30+ days ago

Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.

VA30+ days ago

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Service Desk Analyst Jobs in Virginia

Help Desk Analyst Mindlance Incorporated

Junior Application Service Desk Analyst Tria Federal

Service Desk Analyst I Shift Mon-Fri 7am-4pm EST, Req#1307 ePlus Inc

Service Desk Analyst I (Req#1279) ePlus Technology

Service Desk Analyst I Shift Wed-Sun 9am -6pm EST, Req#1299 ePlus Inc

Service Desk Analyst I Shift Mon-Fri 8am -5pm EST ePlus Inc

Service Desk Analyst I Shift Wed-Sun 9am -6pm est ePlus Inc

Service Desk Analyst I Req#1279 ePlus Inc

Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST), Req#1299 ePlus Technology

Service Desk Analyst I (Shift Mon-Fri 8am -5pm EST), Req#1302 ePlus Technology

Service Desk Analyst Strategic Operational Solutions

SME Service Desk Analyst (Tier 1) Lead - WDP Leidos Holdings Inc

Senior Service Desk Analyst (Tier 1) - WDP Leidos Holdings Inc

Senior Service Desk Analyst (Tier 1) Leidos Holdings Inc

SME Service Desk Analyst (Tier 1) Leidos Holdings Inc

IT Service Desk Analyst Tetrad Digital Integrity

Job Posting/Market Title Executive Support IT Service Desk Analyst Leidos Holdings Inc

IT Service Desk Analyst Tetrad Digital Integrity LLC

SME Service Desk Analyst (Tier 1) Leidos

SME Service Desk Analyst (Tier 1) Lead - WDP Leidos

Journeyman Service Desk Analyst (Tier 1) Leidos Holdings Inc

Executive Support IT Service Desk Analyst Leidos

Journeyman Service Desk Analyst (Tier 1) Leidos

Service Desk Analyst Omniscius Consulting

Help Desk Analyst Agile Defense

Tier 2 Help Desk Analyst Chenega Corporation

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance General Dynamics Corp

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance General Dynamics Corp

Help Desk Analyst Geospatial And Cloud Analytics

Tier 1 Help Desk Analyst Chenega Corporation

Help Desk Analyst Geospatial And Cloud Analytics Inc

NCIS Help Desk Analyst Tier 1 | Active Secret clearance General Dynamics Corp

Service Desk Systems Analyst Concept Plus LLC

Associate Salesforce Help Desk Analyst (Remote) TT ICF International Inc

Level 1 SAP Basis Help Desk Analyst Johnson Technology Systems Inc

Help Desk Phone Analyst ICONMA, LLC

OSS Help Desk Phone Analyst Pyramid Consulting, Inc

Help Desk Phone Analyst Iconma

Service Desk - 6/8 StratAcuity Staffing Partners Inc

Deal Desk Analyst, Matterport - Arlington, VA CoStar Group Inc

Manager, IT Service Desk & End User Services Clark Construction Group

ACE Account Service Desk Specialist (Tier II – ASD) Aretec Inc

ACE Account Service Desk Specialist (Tier 2 - ASD) – Bilingual Chenega Corporation

Desk Side Analyst (Hampton Roads, VA) Nordic Consulting Partners

ACE Account Service Desk Specialist (Tier II - ASD) Aretec Group Inc

Senior Service Desk Specialist Science Applications International Corp

Service Desk Manager ITC Federal, Inc.

Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full Time SolutionHealth

EPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full Time SolutionHealth

EPIC Applications Analyst (1-4): Professional Billing Admin and Professional Billing Claims - IT Services - Full Time SolutionHealth

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