Responsibilities:* Communicate with patients via inbound and outbound phone calls* Provide knowledgeable answers to questions regarding medical bills and accounts* Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)* Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.* Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly* Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patientsQualificationsRequired:* Excellent organization, customer service and communication skills* Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools* Problem solving skills, good judgment, attention to detail, and follow-through are a must* Ability to multi-task and work within multiple systems at the same time.* Individual performance measurement while working within a team atmosphere* Comprehensive 4 weeks training program* Variable incentive bonus and recognition programs* Opportunities for career growthPosition OverviewThis position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.