In this position, you will:Monitor and respond to internet and phone inquiries in Spanish and EnglishDetermine each customer's vehicle service needs by active listeningMake outgoing calls to current clients for reminders and to set appointmentsLearn, understand, and follow call and email scriptsSet, confirm, and follow up on appointmentsPerform satisfaction surveys with customersOther duties as requiredBDC Associate RequirementsAs an Automotive BDC Representative, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers by email and over the phone.