Essential Duties, Responsibilities and Requirements for all positions include the following (Other duties may be assigned): Language Skills: Applicant must have the ability to write reports, business correspondence and procedure manuals with appropriate grammar, punctuation and spelling and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities.