NewFMTV Field Service Representative (50% – 100% Travel) STS Technical ServicesFMTV Field Service Representative (50% – 100% Travel)Tacoma, WAThe Traveling Field Service Representative is responsible for deprocessing military wheeled vehicles, troubleshooting mechanical systems, performing repairs, coordinating parts ordering, and documenting deficiencies. STS Technical Services is hiring Traveling Field Service Representatives near Joint Base Lewis-McChord in Tacoma, Washington to support military wheeled vehicle maintenance operations.
NewCustomer Service Representative UlineCustomer Service RepresentativeLacey, WA$25–$30 / hourUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
43101 Sales Representative Rainier Dodge43101 Sales RepresentativeOlympia, WAFull timeComplete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork. Complete extensive training regarding the product line (Chrysler, Jeep, Dodge & Ram).
New Accounts Representative Heritage BankNew Accounts RepresentativeLacey, WA$23.84–$28.61 / hourThe Lacey Branch is seeking a n ew accounts representative to help customers meet their financial goals by providing exceptional customer service, opening new accounts, and actively participating in branch sales activities. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
NewRider Services Representative MV TransportationRider Services RepresentativeKent, WA$22–$28.21Responsibilities: MV Transportation is seeking a Seattle-based Rider Services Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming.
Sales Account Representative UlineSales Account RepresentativeLacey, WA$65,000–$70,000 / yearUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices. As a privately owned company, Uline continues to grow, creating new career opportunities and job stability you can count on !
NewInside Sales Representative Herc Rentals IncInside Sales RepresentativeSeattle, WA$27–$30 / hourAs a member of the Central Ordering Team, the Inside Sales Representative will assist outside sales to drive incremental revenue growth, improve overall sales productivity, and generate new account penetration through the initiation of the sales cycle. As a member of the sales team the Inside Sales Representative is responsible for building and managing sales as well as establishing account presence and building trust with all customers looking to order from HERC.
NewOutside Sales Representative Aaberg's RentalOutside Sales RepresentativeTacoma, WAAaberg's Rental has proudly served the Tacoma area since 1965, providing quality equipment rentals and outstanding customer service to contractors, businesses, and homeowners throughout the South Sound. The Outside Sales Representative is responsible for developing new business opportunities, maintaining customer relationships, and promoting Aaberg's Rental's equipment rental solutions.
NewSales Relief Representative Anheuser-BuschSales Relief RepresentativeRenton, WA$55,183.70From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are home to the nation’s most iconic beer and beyond beer brands, including Michelob ULTRA – America’s #1 top-selling beer – as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands.
Inside Sales Representative JobotInside Sales RepresentativeTacoma, WA$65,000–$80,000 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As demand grows, we’re expanding our Inside Sales team with a service-driven professional who thrives on helping customers get exactly what they need—quickly, accurately, and with a great attitude.
Outside Sales Representative - Trench Safety Sunbelt RentalsOutside Sales Representative - Trench SafetyPacific, WA$40,000–$72,558 / yearWork with accounts payable on delinquent accounts, assist with AP to communicate with customers, collect payments from customers and maintain accurate customer records. Develop and execute territory sales plans to expand existing customer base and develop new customers within assigned territory and market segments to "grow the business".
Retail Customer Service Associate FedExRetail Customer Service AssociateTukwila, Washington$20.75–$24.37 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewLead Retail Customer Service Associate FedExLead Retail Customer Service AssociateFederal Way, Washington$21.65–$25.44 / hourFull timeThe Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. • Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
Customer Service Representative MBSquared dba West Sound WorkforceCustomer Service RepresentativeBremerton, WA$19.50–$20 / hourPart timeIf you’re looking for a way to lean into your customer service skills without weekend shifts, cold calls, or in-person interactions and want to make a real difference in your community, this could be a great fit! West Sound Workforce is assisting a nonprofit, community-based transportation provider in sourcing part-time Customer Service Representatives for their Bremerton call center.
Field Service Representative General Dynamics Land Systems, Inc.Field Service RepresentativeFort Lewis, WAFull timeOversee and troubleshoot and correct malfunctions in automotive systems (full up power-pack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension ) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation. Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.
Stryker Field Service Representative(G) General Dynamics Land Systems, Inc.Stryker Field Service Representative(G)Tacoma, WAFull timeOversee and troubleshoot and correct malfunctions in automotive systems (full up powerpack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension ) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation. JBLM, WA, Ft. Benning, GA, Ft. Wainwright, AK, Ft. Carson, CO, Ft. Richardson, AK, Ft. Indiantown Gap, PA, Ft. Hood, TX, Ft. Bliss TX, Ft. Sill, OK, Aberdeen Proving Grounds, MD, Ft. Leonardwood, MO, Ft. Knox, KY, Ft. Riley, KS, Ft. Drum NY, Rose Barracks, Vilseck Germany, Iraq, Kuwait, Afghanistan, Korea and/or other location(s) as assigned.
Patient Service Representative Coordinator - Hybrid (Pittsburgh) or Remote (West ZOLL Services LLCPatient Service Representative Coordinator - Hybrid (Pittsburgh) or Remote (WestOlympia, WARemote$23–$29 / hourFull timeOn any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
SupplySight Sales and Service Representative - Spokane, WA R.S. Hughes Co., Inc.SupplySight Sales and Service Representative - Spokane, WAWoodmont Beach, WAFull timeThe individual will manage a small but strategically important book of business where they will serve as the primary sales contact responsible for developing relationships, identifying growth opportunities, and expanding product penetration across key industrial categories. The representative will ensure operational excellence, product availability, and continuous improvement of the inventory program while identifying opportunities to expand the scope of service and drive incremental revenue.
Customer Service Representative (1st Shift) LUXOTTICA OF AMERICA INCCustomer Service Representative (1st Shift)Tacoma, WA$18.81–$26.04 / hourFull timeWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience.
26684 Member Services Representative YMCA of Pierce and Kitsap Counties26684 Member Services RepresentativeTacoma, WA$17.51–$18.01 / hourPart timeThe Childcare Members Service Representative is responsible for administrative support of our Child Care sites and families. Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
Westside Service Representative The Salvation Army Northwest DivisionWestside Service RepresentativeWest Seattle, WAFull timeKNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Detail oriented and attention to detail* Self starter* Team player* Strong use of the English language in verbal and written communication* Ability to work with a diverse population of individuals* Strong organizational skills* Ability to work in a fast-paced environment and maintain poise under pressure* Customer service mindset* Project management skills* Graphic design skills* Strong analytical and research skills* Proficient typing skills (60 words per minute)* General knowledge of business protocols* Ability and willingness to keep information confidential* Ability to organize and motivate groups of people* ability to build and sustain effective relationships across diverse communities* Must possess a valid Washington State driver's license* Ability to pass a Motor Vehicle Records check in compliance with The Salvation Army's policy, including a requirement to be 21 years of age* Must pass The Salvation Army's in-house yearly driving test. ESSENTIAL DUTIES AND RESPONSIBILITIES:Service Extension Unit Support & Coordination* Serve as the primary point of contact for assigned Service Extension Units in Western Washington.* Provide guidance, coaching, and ongoing support to volunteers, community groups, and local leaders to ensure effective operations and mission alignment.*
Customer Service Representative ULINE INCCustomer Service RepresentativeLacey, WA$25–$30 / hourFull timeUline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
Customer Service Representative - Lab MultiCare Health SystemCustomer Service Representative - LabTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative- Stat/Inpatient Lab MultiCare Health SystemCustomer Service Representative- Stat/Inpatient LabTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative- Laboratory MultiCare Health SystemCustomer Service Representative- LaboratoryTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative - Lab Referrals MultiCare Health SystemCustomer Service Representative - Lab ReferralsTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Bank Sales & Service Representative (Universal Banker) First Citizens BankBank Sales & Service Representative (Universal Banker)Gig Harbor, WAFull timeOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
Customer Service Representative (Fife, WA) Waste Connections US IncCustomer Service Representative (Fife, WA)Fife, WA$19–$22.50 / hourFull timeThis role may be a great fit for people with experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fastpaced digital environments where attention, systems navigation, and customer communication are essential. We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future.".
Customer Service Representative (Frederickson, WA) Waste Connections US IncCustomer Service Representative (Frederickson, WA)Tacoma, WA$19.50–$22.50 / hourFull timeWhile thecustomer servicecall areas may be noisy, the role demands efficiency and attentiveness, often with minimal breaks between calls, to ensure top-notch service. Complete contract forms, determine service charges, collect deposits, update address records, and issue discontinuation orders.
Customer Service Representative HUMAN RESOURCES INC OF SOUTH KING COCustomer Service RepresentativeTacoma, WA$20–$21 / hourFull timeThe Customer Service Representative / Administrative Assistant handles incoming calls received regarding scheduling of transportation and all other details of customer trips. They handle internal and external customer questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Imaging Services Representative MultiCare Health SystemImaging Services RepresentativeTacoma, WAFull timeHome to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. Previous experience in a medical office or customer service role using computer systems and software, including electronic medical records (EMR) systems, particularly within radiology or imaging services preferred.
Representative - Customer Service (Order Clerk) LUXOTTICA OF AMERICA INCRepresentative - Customer Service (Order Clerk)Kent, WA$19.63–$27.18 / hourFull timeThe Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
Teller / Customer Service Representative Olympia Federal SavingsTeller / Customer Service RepresentativeLacey, WA$18.29–$23.81 / hourFull timePromote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders. Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
Teller / Customer Service Representative - Float Olympia Federal SavingsTeller / Customer Service Representative - FloatLacey, WA$18.29–$23.81 / hourFull timePromote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders. Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
Member Service Representative YMCA of Pierce and Kitsap CountiesMember Service RepresentativeLakewood, WA$17.13–$17.28 / hourPart timeWage: $17.13 to $17.28 per hour, depending on qualifications (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range). In this position, you will provide excellent customer service to our current members and potential members to ensure they have an enriching experience while visiting our Y.
Client Service Representative Lab Courier MultiCare Health SystemClient Service Representative Lab CourierTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
26711 Member Services Representative YMCA of Pierce and Kitsap Counties26711 Member Services RepresentativeBremerton, WA$17.51–$18.01 / hourPart timeIf hired for this position, you will respond to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the front desk and lobby area. Hours: Part-Time, Up to 25 hours per week, Must be available to work one or more of the following shifts:Morning Shift: Mon-Friday 4:45am to 10am; Saturday 6:45am to 11:30am; Sun 7:45am to 12pm.
Customer Service Representative Waste Connections US IncCustomer Service RepresentativeLacey, WAFull timeConduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes. We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future.".
Seasonal Customer Service Representative Avis Budget Car Rental ServicesSeasonal Customer Service RepresentativeSeaTac, WATemporaryContractorFull timeDepending on location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, you enjoy staying active, working outdoors, and helping people have a positive experience throughout their day?
Patient Service Representative MultiCare Health SystemPatient Service RepresentativeOlympia, WAFull timeThe Patient Support Representative may access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center - all delivered with compassion and integrity.
Phlebotomist Float-Patient Services Representative MultiCare Health SystemPhlebotomist Float-Patient Services RepresentativeTacoma, WAFull timeHome to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care.
Phlebotomist- Patient Service Representative MultiCare Health SystemPhlebotomist- Patient Service RepresentativeOlympia, WAFull timeYou may also be responsible for specimen pick-up in offices, report sorting and delivery, supply delivery, and other tasks related to the operation of the specific location. Current Medical Assistant-Certified, Medical Assistant-Phlebotomy Certification, or Medical Assistant-Phlebotomist eligible - must complete the training and submit application within 90 days of hire.
Phlebotomist Float- Patient Services Representative MultiCare Health SystemPhlebotomist Float- Patient Services RepresentativeTacoma, WAFull timeHome to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care.
Outside Sales Representative - Evertt, WA R.S. Hughes Co., Inc.Outside Sales Representative - Evertt, WAKent, WAFull timeTeamwork and collaboration are key for the Outside Sales Representative to work closely with sales support in multiple departments. The Outside Sales Representative is responsible for ongoing opportunity analysis, demonstrations, and value proposition presentations, as well as working closely with the assigned territory teams.
Outside Sales Representative (Account Manager) Georgia-PacificOutside Sales Representative (Account Manager)Olympia, WAFull timeAs a Koch company and leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. This isn't a sit-back-and-maintain role, we're looking for someone who thrives on generating leads, creating opportunities, and closing new business, all while delivering best-in-class service that builds long-term customer relationships.
Account Representative Development Sherwin-Williams CompanyAccount Representative DevelopmentTacoma, WA$77,968–$77,968.01 / yearFull timeThe Account Development Representative is responsible for identifying target accounts by partnering with Sales Representatives on sales calls to help identify ways to deepen business relationships. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Connection Center Representative (Spanish Speaking Bonus Available) Cascade Federal Credit UnionConnection Center Representative (Spanish Speaking Bonus Available)Kent, WA$22–$26 / hourFull timeThe Connection Center Representative plays a key role in delivering remarkable service to our members by providing professional, efficient, and accurate support through multiple channels, including phone, email, and digital platforms. Demonstrate Cascade’s S.T.R.I.D.E (Safeguard, Team Player, Remarkable Service, Innovative, Dedicated, Engaged) values and uphold our culture of remarkable service, empathy, and integrity.
Rental Sales Representative TEC Equipment, Inc.Rental Sales RepresentativeFife, WAFull timeThis role owns the front end of the rental business by sourcing new customers, expanding existing accounts, and protecting rate integrity through value-based selling. The Rental Sales Representative operates using the IMPACT Selling Methodology, applying professional preparation, structured discovery, and persistent follow up to win business in competitive markets.
Direct Sales Representative- Residential WaveDivision Holdings LLCDirect Sales Representative- ResidentialEast Port Orchard, WAFull timeAt the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.
Sales Representative (Grocery Wine & Spirits) The Odom CorporationSales Representative (Grocery Wine & Spirits)Woodmont Beach, WAFull timeRequired to regularly stand, walk, lift product floor to waist, shoulder to overhead, use hands to finger, handle, or feel objects tools or controls; reach with hands and arms; and talk or hear. Maximize sales results through effectively pre-planning and executing daily, weekly, and monthly objectives and developing a sound knowledge of the products and a working knowledge of competitive products.