div>POSITION TITLE: Workforce Development Specialist
LOCATION: Corbin, KY
STATUS: Full Time, Hourly, Non-Exempt
PROGRAM: VOA Work
REPORTS TO: Senior Program Manager
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness.
- Strong customer service skills with the ability to handle challenging situations effectively.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Reliability, accountability, and problem-solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.