Stakeholder Support & Communication: Provide a high degree of customer service to all stakeholders, including vendors, internal employees, and team members by routinely answering questions, inquiries, and providing timely status updates via phone or email, or through general call-backs, maintaining a professional demeanor; forward more complex calls and issues to higher-level personnel for resolution when appropriate. This work may include: Obtaining and validating data; drafting or revising documentation; communicating with internal and external stakeholders; monitoring, flagging, and/or forwarding on-boarding/off-boarding requests to the appropriate team member; and facilitating the annual required training, tracking and verifying completion.