Skills and Abilities: Excellent customer service skills; Ability to present books, music, and fingerplays to groups of young children and their caregivers in a formal teaching environment while facilitating conceptual skill development; Ability to understand and apply customer service strategies to encourage Library use, establish a welcoming atmosphere, and maintain a safe and comfortable environment for all youth and their caregivers; Strong organizational and planning skills, including the ability to perform multiple projects or tasks with frequent interruption; Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials; Ability to implement Library Board policies and procedures. As a member of the Library's program implementation team, under the supervision of the youth services librarian, this employee works regularly at a service desk providing ready reference, readers' advisory, and referral services to youth and their caregivers in person and over the telephone; participates in planning and presenting educational activities including summer reading programs, after-school programs, Discovery Time, and other literacy programs; performs support-level collection development tasks; provides occasional customer service at the circulation desk; sets up meeting venues; provides technology instruction; promotes the Library at outreach events.