Service Desk Technician L2 Milestone Technologies Inc.Service Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Manager, Service Desk APG Federal Credit UnionManager, Service DeskEdgewood, MarylandSummary: The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of IT services to achieve superior employee experience. Sets professional development goals for service desk staff and direct reports to ensure a focus on continual learning and improvement, attainment of certifications to remain relevant and ahead of industry and technology changes.
Service Desk Technician (Level I / Level II) Dynamic Solutions Technology LLCService Desk Technician (Level I / Level II)Washington, DCFull timeDynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.
NewService Desk Technician II Ntiva, Inc.Service Desk Technician IIMc Lean, VARemote$42,000–$75,000 / yearThis includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
Support Desk Lead TalentBridgeSupport Desk LeadChevy Chase, MD$40–$50 / hourThe ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness.
Service Desk Analyst Church of EnglandService Desk AnalystWestminster, London£42,114The role is focused on delivering a high quality, customer centric support service aligned to ITIL best practice, ensuring incidents and service requests are resolved efficiently, within agreed Service Level Agreements (SLAs), and with minimal disruption to business services. The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience.
Service Desk Technicians (Tier I) Blue Rose Consulting Group, Inc.Service Desk Technicians (Tier I)Washington, DCThis position serves as the primary point of contact for end-user IT inquiries, supporting domestic and overseas users with initial incident triage, technical troubleshooting, service request fulfillment, and timely issue escalation. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology.
Tier 1 Service Desk Technician PeratonTier 1 Service Desk TechnicianWashington, D.C.$66,000–$106,000 / yearFull timeThis position is responsible for managing helpdesk operations, training and mentoring new team members, conducting quality assurance audits, administering user access and authentication systems, and resolving technical issues related to desktop operating systems and productivity suites. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
IT Service Desk Analyst I Greater Baltimore Medical CenterIT Service Desk Analyst ITowson, MD$54,214.40–$84,032.31 / yearResponsibility includes IT Service Desk inbound calls, ticket processing, routing and escalating non-first level resolvable customer inquiries, service requests and incident reports. Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components.
IT Service Desk Analyst (Level 2 / L2 Support) AHU TechnologiesIT Service Desk Analyst (Level 2 / L2 Support)Washington, District of ColumbiaAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
NewTechnical Lead - Service Desk Operations UnissantTechnical Lead - Service Desk OperationsBethesda, MDFull timeIdentify and recommend solutions that reduce the need for end users to contact the Service Desk, including end-user training, self-help support, root cause analysis, automation, and self-service capabilities. Work Experience and Job Skills:Minimum of five (5) consecutive years of experience managing or leading enterprise IT Service Desk, Contact Center, or IT Service Management operations in an environment of similar size and complexity.
Service Desk Agents – Tier 1, Washington DC (GT26080915PL) GTSCService Desk Agents – Tier 1, Washington DC (GT26080915PL)Washington, DCFull timeThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. MissionThe IT Service Desk Representative will operate within a Call Center environment, providing support to House office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
NewManager, Technology Support Desk Towson UniversityManager, Technology Support DeskTowson, MDPerformance and quality assurance: Assess staff and service performance; write and conduct performance reviews; analyze operational data and observe staff to ensure that FSHC service encounters (phone, chat, chat, e-mail, web-based, and walk-in) are addressed promptly and are resolved or sent to the appropriate individual or organization for research/resolution. The Technology Support Desk Manager oversees support and operations for the Towson University Technology Support Desk in assisting the general campus community with technology related issue intake and resolution, OTS projects, and administration and development of technology Knowledge Base articles.
Land Mobile Radio Service Desk Support Agent Terrestris Global SolutionsLand Mobile Radio Service Desk Support AgentWashington, DCCollect, document and report accurate records of all Radio fleet device locations, nomenclature, maintenance hours in service, Radio Frequency Performance levels by device, Count of radio fleet devices out of service, radio fleet devices with particular failure conditions that pose unique consideration to avoiding re-occurrence, Number of radio fleet devices serviced during 30, 60, and 90 day periods, Health of overall radio fleet in readiness for ad-hoc special event incident briefings, and inventory of devices, parts and associated components for a long-range foe of the Contractor assuring the success during annual audits. Familiarity with Motorola trunked digital radio operation with focus on affiliation process, how the devices work when experiencing high traffic, declaring emergencies, navigation from the keypad vs channel selector, and how the digital audio requires unique operating methods so to ensure clear transmission and reception.
Systems Administrator / Service Desk AmentumSystems Administrator / Service DeskColumbia, MarylandCome be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.
Systems Administrator / Service Desk Amentum Services IncSystems Administrator / Service DeskColumbia, MDPurpose and Impact: Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.
NewTechnical Lead - Service Desk Operations Unissant IncTechnical Lead - Service Desk OperationsBethesda, MDIdentify and recommend solutions that reduce the need for end users to contact the Service Desk, including end-user training, self-help support, root cause analysis, automation, and self-service capabilities. Work Experience and Job Skills: Minimum of five (5) consecutive years of experience managing or leading enterprise IT Service Desk, Contact Center, or IT Service Management operations in an environment of similar size and complexity.
Service Desk Manager ComtechService Desk ManagerBethesda, MarylandIn the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility. Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies.
Front Desk & Guest Experience Manager Merriweather LakehouseFront Desk & Guest Experience ManagerColumbia, MDFull timeMerriweather Lakehouse Hotel, Autograph Collection, is looking for a dynamic, hospitality-driven Front Desk & Guest Services Manager to lead our Front Desk team and help create the kind of guest experiences people remember long after they leave. If you love people, thrive in a fast-paced environment, and have a passion for making guests feel truly cared for, we'd love to meet you!
Front Desk SupervisorLearn More Crescent Hotels & ResortsFront Desk SupervisorLearn MoreBethesda, MDImplement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.