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This full-time role is responsible for managing deficiency records within the TSM system and providing critical support during key trial events, including dock trials, builders' trials, and Acceptance Trials. About Heartland Consulting Heartland Consulting provides high-quality professional and technical services to federal government clients, with a strong focus on the U.S. Coast Guard and Department of Defense.

<h3 dir="auto">About the Opportunity</h3>Heartland Consulting is seeking a Technical Support Management (TSM) Deficiency Records Management Specialist to support a major U.S. Coast Guard shipbuilding and acquisition program.This full-time role is responsible for managing deficiency records within the TSM system and providing critical support during key trial events, including dock trials, builders' trials, and Acceptance Trials. The position plays an essential part in ensuring timely identification, tracking, and resolution of deficiencies throughout the ship construction and delivery process.This is an outstanding opportunity for someone with strong organizational skills and interest in naval shipbuilding who thrives in a dynamic, mission-focused environment.<h3 dir="auto">Key Responsibilities</h3><ul dir="auto"><li>Administer and maintain the Technical Support Management (TSM) system for all deficiency records, including Quality Deficiency Reports (QDRs), trial cards, and related documentation.</li><li>Maintain and support a deployable mini-LAN system (up to 20 laptops) for use during sea trials and dockside events.</li><li>Screen, track, monitor, and close out deficiencies; generate status reports and metrics.</li><li>Provide task-level project management support and surge staffing during high-tempo trial periods.</li><li>Coordinate closely with the shipbuilder, USCG stakeholders, and other team members to facilitate timely deficiency resolution.</li><li>Support trial events both dockside and at sea as required.</li></ul><h3 dir="auto">Minimum Qualifications</h3><ul dir="auto"><li>Demonstrated experience with deficiency tracking systems, quality management, or configuration management in a shipbuilding or major acquisition environment.</li><li>Strong organizational, data entry, tracking, and reporting skills with high attention to detail.</li><li>Ability to work extended hours and support high-tempo periods during ship trials and testing events.</li><li>Bachelor's degree preferred; technical, logistics, or shipbuilding background is a strong plus.</li><li>Excellent communication and coordination skills.</li><li>Active Secret security clearance is required.</li></ul><h3 dir="auto">What We're Looking For</h3>We're looking for a reliable, detail-oriented professional who can stay organized under pressure and effectively coordinate with multiple stakeholders. Prior experience in naval shipbuilding, shipyard operations, or trial event support is highly desired.<hr/>About Heartland Consulting Heartland Consulting provides high-quality professional and technical services to federal government clients, with a strong focus on the U.S. Coast Guard and Department of Defense. We pride ourselves on integrity, innovation, and delivering exceptional support.How to Apply Interested candidates should submit their resume and a brief cover letter highlighting relevant experience with deficiency management, shipbuilding, or trial support to HR@heartlandconsulting.com..Heartland Consulting is an Equal Opportunity Employer.

Heartland Consulting

Records Management Specialist

Communication Skills

Configuration Management

Construction

Consulting

Customer Support/Service

Data Entry

Detail Oriented

Documentation

Federal Government

Laptop PC

Local Area Network (LAN)

Logistics

Metrics

Organizational Skills

Professional Services

Project/Program Management

Quality Management

Records Management

Reporting Skills

Secret Clearance

Security Clearance

Status Reports

Systems Administration/Management

Technical Leadership

Technical Support

Time Management

United States Coast Guard (USCG)

Talent Acquisition

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

ADAPTED_NOW

You will guide a dedicated, cross-functional team of production engineers, production analysts and technicians, and quality assurance specialists with expertise in scheduling, material management, logistics, production, testing, and quality assurance, that support PMS 410 and the local SUPSHIP office. This team surveils industry production performance (progress and quality) and work conditions (safety, fire prevention, care and protection) and witnesses factory equipment testing, conducts 3D model and 2D drawing reviews, analyzes and develops risk assessments of industry schedules.

Position Description & Qualifications Serco has an immediate need for an experienced Senior Program Analyst (Pascagoula Site Lead) in Shipbuilding – Production, Test & Quality focus - role at the Ingalls Shipbuilding Facility in Pascagoula, MS. This is a unique opportunity to directly influence and contribute to one of the Navy’s newest and highest priority surface combatant programs in the Golden Fleet. You will provide critical programmatic support to ensure successful acquisition, construction, and delivery of the Navy’s newest Frigate. Serco supports the US Navy as a prime contractor providing engineering and production support on the FF(X) Frigate program. In this role, you will become part of a skilled group of production and quality engineers, field technicians, and programmatic experts with a mission to improve the efficiency and quality of the shipyard’s processes and to deliver a safe and reliable ship to the US Navy. As the Pascagoula Site Lead, you will directly support and advise the Supervisor of Shipbuilding (SUPSHIP) Gulf Coast PMR, DPMR, and PMS 410 Production and Test team. You will guide a dedicated, cross-functional team of production engineers, production analysts and technicians, and quality assurance specialists with expertise in scheduling, material management, logistics, production, testing, and quality assurance, that support PMS 410 and the local SUPSHIP office. You will coordinate the insights gained from our waterfront team in Pascagoula with the programmatic needs of PMS 410. This team surveils industry production performance (progress and quality) and work conditions (safety, fire prevention, care and protection) and witnesses factory equipment testing, conducts 3D model and 2D drawing reviews, analyzes and develops risk assessments of industry schedules. They provide oversight and insight that our Navy customer relies heavily on. Each individual’s skillset is utilized to provide support to the program office team as well as SUPSHIP and the shipbuilder’s team, all sharing a common goal to successfully build, test and deliver multiple Frigates to the Fleet. In this role, you will: + Serve as a Principal Advisor to the SUPSHIP Gulf Coast PMR and DPMR, as well as the PMS 410 Production PAPM. + Use familiarity with shipyard operations and activities to provide insights and guidance to senior program office personnel charged with making decisions regarding execution of the Lead Yard Services (LYS) and Construction Contract. + Serve as the primary on-site liaison with key stakeholders, including the SUPSHIP Gulf Coast Program Manager's Representative (PMR), Navy program offices (PMS 410), and shipyard leadership. Cultivate and maintain positive, collaborative relationships. + Support PMS 410 the management of the shipbuilding program's cost, schedule, and performance. Track program milestones, manage contract deliverables, and develop risk mitigation strategies to ensure targets are met. + Develop and analyze production metrics to make recommendations and inform Programmatic decision making. + Embed directly with PMS 410 Production leadership team to ensure alignment of program office priorities and taskings across the Serco waterfront, production and quality team. + Track program milestones, risk mitigation strategies, and contract deliverables. + Participate and assist in leading Integrated Product Teams, shipbuilding meetings, and program reviews. + Lead and manage a multi-disciplinary team of engineers, technicians, and analysts. Provide mentorship, guidance, and daily supervision to ensure the timely delivery of high-quality work in support of program objectives. + Contribute to the development of strategies in alignment with program objectives and help develop 410P’s strategic plan and support congressional request for information responses, as necessary. + Participate in scheduled meetings with PMS 410, SUPSHIP, shipyard personnel and subcontractors, providing inputs and insight as necessary. + Develop and deliver comprehensive weekly and monthly activity reports. Prepare and present clear, concise briefings and analyses to customer leadership and internal stakeholders. + Perform additional duties and responsibilities as assigned. To be successful in this role, you will have: + The ability to obtain and maintain an Active DOD Secret Clearance. + A Bachelor’s degree in Systems Engineering, Production, Quality Assurance or related field + 10 years of experience in Navy Shipbuilding and Defense Systems include working in a Navy Shipbuilding Program Office or Supervisor of Shipbuilding. + US Navy Surface Combatant experience. + Strong critical thinking skills, as well as customer organizational level communication and interpersonal skills. + Exceptional organizational and planning skills, with ability to manage multiple tasks and personnel simultaneously. + Ability to effectively communicate and interrface with customers, stakeholders, and industry personnel, with particular attention to rapid generation of presentations for stakeholder leadership. + Proficiency in MS Word, Excel & PowerPoint. + Excellent oral and technical report writing skills. + Ability to travel up to 10%, as needed. Additional desired experience and skills: + Master’s Degree in Systems Engineering or related field + 15 years of experience + Knowledge of DoD acquisition lifecycle and documentation + Military Service/Experience in Surface Combatants + DAWIA Program Management Practitioner (previous PQM Level III) or PMP certification If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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Records Management Specialist Heartland Consulting

Senior Program Analyst Serco

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