Working closely with leaders, healthcare operations, account leadership, Patient Experience leaders, and cross-functional business partners, this position deploys the experience methodologies, frameworks, resources, and governance practices needed to help operational teams understand experience performance, implement leading practices, strengthen service culture, and continuously improve the human experience across the healthcare portfolio. Translate patient, resident, client, and operational feedback into actionable intelligence that helps leaders identify trends, understand root cause, prioritize opportunities, Develop and oversee enterprise approaches for experience measurement, Voice of Customer programs, survey strategy, benchmarking, analytics, dashboards, and reporting.