Specific skills should include the following: Strong understanding of the ServiceNow Development Platform including, but not limited to, ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, CMDB, and the Service Status Portal. You will determine computer user needs, analyze system capabilities to resolve problems on program intent, output requirements, input data acquisition, programming techniques and controls, design and develop compilers and assemblers, utility programs, and operating systems.