Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets).