SKILLS, KNOWLEDGE AND ABILITIES: High level of familiarity with Microsoft Domain Administration, Active Directory, domain controllers, Domain Names Services (DNS); familiarity with basic network technologies and capable of troubleshooting minor network connectivity issues such as network interface card (NIC), cabling, TCP/IP configuration issues; basic messaging system administration (e-mail); PC and server hardware familiarity including the ability to troubleshoot and resolve system issues using configuration analysis and subsystem (hard drive, memory, monitors, and power supplies) repair/replacement procedures; respond to trouble tickets from the Service Desk automated trouble ticketing system; perform hardware and software System, including patches, upgrades, service packs, and hotfixes to ensure system availability, reliability, and serviceability. PC and server hardware familiarity including the ability to troubleshoot and resolve system issues using configuration analysis and subsystem (hard drive, memory, monitors, and power supplies) repair/replacement procedures.