Serve as the first line of defense for Wrench and Catwalk field and service issues by troubleshooting problems, gathering diagnostic information, documenting reproducible conditions, resolving issues within the team's capability, and escalating well-defined defects or enhancement needs to the development team. This position is responsible for automation software and hardware used in drilling, marine, power distribution, and battery energy storage system (BESS) applications, including PLCs, HMIs, communication networks, AC/DC drives, active front end (AFE) converters, and generator controls.