ECLARONewCustomer Solutions Project Analyst ECLAROCustomer Solutions Project AnalystWhite Plains, NY$1–$1 / hourThe Project Analyst will work closely with Client local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts. Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.
United Nations Federal Credit UnionGlobal Cards Solutions Specialist II - Operations United Nations Federal Credit UnionGlobal Cards Solutions Specialist II - OperationsNew York, NY$62,290 / yearFull timeUphold UNFCU’s mission, core values, and guiding principles by consistently demonstrating service excellence and delivering an exceptional experience to members and colleagues, regardless of role or seniority. Review chargeback and arbitration documentation for card fraud cases, determine appropriate action, and collaborate with the Accounting Department to reconcile fraud and dispute accounts.
United Nations Federal Credit UnionIT Analyst I -Support United Nations Federal Credit UnionIT Analyst I -SupportNew York, NY$82,000 / yearFunction as level II support for systems and applications administered, supported, or managed by the IT Application Management group.• Escalate incidents/potential problems to next level support or manager depending on nature of issue. Supports operational activities for various business units across the organization and provides application support for a wide range of banking systems, while maintaining the Credit Union’s commitment to delivering high-quality member service.
JobotNewBusiness System Analyst JobotBusiness System AnalystOyster Bay, NY$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you're a problem solver who loves to stay ahead of technology trends and can effectively communicate technical concepts to non-technical individuals, this could be the perfect opportunity for you.
TeleWorld SolutionsMarketing Analyst/Coordinator TeleWorld SolutionsMarketing Analyst/CoordinatorNJFull timeIn this role, you will play a key part in coordinating cross-functional initiatives, supporting sales and supply chain strategies, managing operational processes, and ensuring alignment across internal teams. You will help maintain the operational rhythm of the business by supporting presentation development, forecasting activities, vendor coordination, administrative functions, and day-to-day project management support.
Kforce Inc.Senior Tax Analyst Kforce Inc.Senior Tax AnalystNew York, NYRemote$80–$112Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
Beta Search IncReporting Data Analyst – Property & Casualty insurance industry – data lineage, transformations, and business rules Beta Search IncReporting Data Analyst – Property & Casualty insurance industry – data lineage, transformations, and business rulesNew York City, NY$75–$77 / hourTemporaryContractorFull timeActs as a Subject Matter Expert (SME) on enterprise data warehouse (EDW) content and insurance source systems, ensuring accurate data interpretation, strong data lineage, and reliable, business-aligned reporting outputs. The Senior Reporting Data Analyst brings 13+ years of experience in enterprise data warehousing and reporting, with deep expertise in the Property & Casualty (P&C) insurance domain, especially Workers’ Compensation.
Brains Workgroup, Inc.M3 Solution Lead Brains Workgroup, Inc.M3 Solution LeadLong Island City, NY$120,000–$150,000 / yearFull timeBusiness Analysis & Process Optimization:Partner with stakeholders across Supply Chain, Finance, Retail, Manufacturing, and Operations to understand business needs and translate them into optimized M3 solutions. Project & Change Management:Serve as a senior resource for ERP enhancement projects and the CloudSuite migration.
ECLARONewSr. Business Analyst ECLAROSr. Business AnalystNew York, NY$72–$84 / hourFor utility or power systems environments, support analysis related to operational workflows, outage management, grid operations, asset management, system integrations, or related business processes. Preferred Qualifications:Experience working in electric utility, transmission, distribution, outage management, energy management, asset management, or related power systems environments.
Epitec, IncNewSupply Chain Analyst - Bilingual Korean/English Epitec, IncSupply Chain Analyst - Bilingual Korean/EnglishEnglewood Cliffs, NJ$33–$35 / hourThis role focuses on ensuring accurate forecasting, efficient order management, and on-time product delivery while collaborating cross-functionally to support business objectives. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical capabilities, and is proactive in identifying and resolving routine supply chain challenges.
AxelonNewSenior Business Systems Analyst AxelonSenior Business Systems AnalystIselin, NJ$80–$83 / hourCandidate must have 3-5 years of experience with projects related to IBOR systems for Asset Management firms supporting all the major asset classes. Reviews cost estimates of various system solutions and reviews project plans to provide input into decisions about prioritizing projects and allocating IT resources.
ECLARONewNetwork Analyst ECLARONetwork AnalystWHITE PLAINS, NY$55–$60 / hourIT Network Services team has several Digitization projects and work efforts in 2023 including, but not limited to: Digital Worker Connect (DW Connect) Communications Back Bone Project Core IT infrastructure LEM Client Cloud migration activities Upgrade Operations Turrets & Call manager BAU activities including the IT Switch Refresh and Patch management. Expert Knowledge of CISCO WLC environment including 5500,2504,9800 WLC Expert knowledge in design and implementation of highly complex networks.
ECLARONewRevenue & Pricing Analyst ECLARORevenue & Pricing AnalystWhite Plains, NYAdvanced level knowledge of Microsoft Excel, including functions such as: pivot tables / charts, advanced sorting, VLOOKUP, match, offset, data linking to Access databases, import of data from Excel, CSV and other flat file formats. Collaborate in the execution of the rate setting processes, inclusive of performing impact analyses on costumer bills, gathering rate assumptions and inputs, developing supporting rate data, and verifying rate outputs for accuracy.
Vaco LLCNewBusiness Analyst Vaco LLCBusiness AnalystNew York City, NY$90,000–$105,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
AxelonNewFinance Business Analyst AxelonFinance Business AnalystJersey City, NJAbility to understand complex financial products and system architectures, including accounting business processes, financial, and management reporting (IAS and US GAAP), month-end closing process, regulatory reporting, entity consolidations and multi-currency accounting. Experience working with accounting and reporting of complex financial products (Ex: Derivatives, Forex, Equities, Fixed Income, Treasury, Loan Syndication, Supply Chain, Trade Finance, etc.) with deep understanding of product lifecycles and associated accounting events.
ECLARONewClinical System Analyst ECLAROClinical System AnalystFar Rockaway, NYUtilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment.
System OneBusiness Analyst System OneBusiness AnalystSummit, NJThis position will focus on gathering, analyzing, and translating business and data requirements to support system enhancements, integrations, and operational processes specific to life insurance products and workflows. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
ECLARODocusign Analyst ECLARODocusign AnalystWhite Plains, NY$1–$1 / hourDevelop and deliver comprehensive enduser training for Docusign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units. The Docusign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing daytoday functional and technical support for Docusign CLM and related contract lifecycle management technologies.
CVS HealthNewSenior Analyst, Plan Sponsor Liaison CVS HealthSenior Analyst, Plan Sponsor LiaisonNew York, NY$46,988–$122,400The model is a fully integrated population health and customer service solution for large plan sponsors high-touch, high-tech member advocacy service which combines data-driven processes with the expertise of highly trained clinical and concierge member services. The Plan Sponsor Liaison collaborates with the Senior Directors, Managers and Clinical/Member advocate teams to review performance, implement improvement plans, provide customer specific training and act as the subject matter expert for all aspects of the plan.
ECLARONewJr. Business Analyst ECLAROJr. Business AnalystBrooklyn, NY$51–$60 / hourAbility to intrepid, modify and write scripts and SQL queries Apps/.NET Developer Azure Cloud Data Engineer Azure Databricks Azure Data Factory Azure logic App Power BI Report Server Python. Position Overview:Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
AtriumNewDistressed Analyst AtriumDistressed AnalystLittle Falls, NJ$170,000–$200,000 / yearOur client is a privately held, specialized finance firm focused on providing liquidity solutions to creditors holding claims against companies undergoing bankruptcy. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners.
Synchrony FinancialNewAVP, Risk Management Systems Business Analyst Synchrony FinancialAVP, Risk Management Systems Business AnalystStamford, CTBachelor's degree in a relevant field such as Business Management, Information Technology, or Finance;OR in lieu of Bachelor’s degree, 7+ years’ experience in software development and/or life-cycle management including, Design, QA, UAT, and, Project Management. 4+ years of experience with operational risk management techniques including, development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and, development of related metrics.
AxelonNewSalesforce Support Analyst AxelonSalesforce Support AnalystIselin, NJSalesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards. Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions.
US Tech SolutionsNewBusiness Analyst #26-12877 US Tech SolutionsBusiness Analyst #26-12877White Plains, NY$70–$70 / hourContractorFull timeUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. Success Metrics Definition - Defining AI performance KPIs such as accuracy, precision, business ROI, cost savings, or customer satisfaction improvements.
US Tech SolutionsNewService Desk Analyst #26-12881 US Tech SolutionsService Desk Analyst #26-12881White Plains, NY$29–$29 / hourContractorFull timeThe Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email. This role is responsible for troubleshooting hardware, software, connectivity, and application issues while ensuring excellent customer service and timely issue resolution.
Infologitech IncOracle EBS Jr. Analyst Infologitech IncOracle EBS Jr. AnalystNewark, NJ$45–$50 / hourTemporaryContractorPer diemExperience with Full Implementation Life Cycle, Support and upgrade projects in Oracle SCM/Finance modules (INV, PO, Shipping Execution, OM, ISupplier, IProcurement, Sourcing, AP, GL, FA) with excellent command over P2P cycles, GL, Inventory Management. Skillsets preferred: SQL, SQL Developer, Oracle API, XML Publisher, TOAD, PL/SQL, Workflow, Oracle Forms, Integration, Bartender, Barcoding.
Cynet HealthNewTravel Technician / Technologist - $2,742 per week in New York City, NY Cynet HealthTravel Technician / Technologist - $2,742 per week in New York City, NYNew York City, NY$2,742–$2,742Job Title: Oracle HCM Solutions Analyst Profession: Oracle HCM Solutions Analyst Specialty: - Duration: 8 months Shift: 9:00 AM - 5:00 PM Hours per Shift: 35 Experience: Minimum 2+ years implementing Oracle HR Helpdesk or equivalent enterprise HR service delivery platforms. Certifications: Oracle HCM Cloud certifications Must-Have: - Minimum 2 full life-cycle Oracle Cloud HCM or HR service delivery implementations.
AxelonNewFull Stack Developer AxelonFull Stack DeveloperJersey City, NJ$81–$85 / hour6-8 years of expertise in application design and development using technologies and frameworks such as Spring, Spring Boot, Java, Hibernate. Partner with multiple management teams to ensure appropriate integration of functions to meet goals and identify system enhancements for new products and process improvements.
Percient, Inc.Data Engineer Percient, Inc.Data EngineerBerkeley Heights, NJ$100,000–$120,000 / yearFull timeJob Titel: Data EngineerLocation: Berkeley Heights, NJJob Description:We are seeking a highly skilled resource to design and implement high-performance, event-driven data pipelines, ensuring low-latency data processing and high availability system for the large credit card processing system. The ideal candidate will work with the Ab Initio ecosystem (GDE, EME, Conduct>It) to build stateful services that ingest, filter, and transform data from sources like Kafka or message queues, pushing updates to dashboards or downstream databases in near-real-time.
Company ConfidentialSenior Business Analyst Company ConfidentialSenior Business AnalystJersey City, NJ$130,000–$150,000 / yearFull timeExperience working on large-scale projects or system implementationsStrong documentation and requirements gathering skillsAbility to work across both business and technical teamsUnderstanding of application development and system design conceptsExperience in a regulated or specialized industry environment preferredStrong communication, organization, and problem-solving skillsComfortable working in a hybrid, collaborative environment. Gather, document, and manage business and system requirementsPartner with stakeholders to support application enhancements and new initiativesWork closely with development and QA teams through the full project lifecycleSupport implementation of new systems and improvements to existing platformsCreate documentation such as requirements, process flows, and functional specsAnalyze systems and ask informed questions around design and functionality.
Pyramid Consulting, IncApplication/Production Support Analyst Pyramid Consulting, IncApplication/Production Support AnalystJersey City, NJ$60–$65 / hourBy applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
Initio CapitalNewStructured Solutions Analyst Initio CapitalStructured Solutions AnalystNew York, NY$145,000–$185,000It is provided to help job seekers understand the responsibilities and qualifications typically associated with early-career structured finance and strategic capital roles. This job description represents a sample Structured Solutions Analyst position commonly found through the Initio Capital platform.
Initio CapitalNewInvestment Solutions Analyst Initio CapitalInvestment Solutions AnalystNew York, NY$145,000–$185,000It is designed to help candidates understand the responsibilities and qualifications typically associated with early-career roles focused on investment structuring, portfolio construction, and strategic capital solutions. This job description represents a sample Investment Solutions Analyst position commonly found through the Initio Capital platform.
The Custom Group of CompaniesServiceNow Solutions Analyst The Custom Group of CompaniesServiceNow Solutions AnalystNew York City, NY$60–$60 / hourThe Solutions Analyst systematically studies the organization's processes and procedures, identifying gaps or inefficiencies utilizing infrastructure domain knowledge. The Solutions Analyst role is critical in driving Infrastructure's technological advancement and ensuring a seamless integration of IT with business processes.
JPMorgan Chase Bank, N.A.Senior Solutions Analyst - Payments JPMorgan Chase Bank, N.A.Senior Solutions Analyst - PaymentsJersey City, NJFull timeOur history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
ICONMA, LLCOracle HCM Solutions Analyst ICONMA, LLCOracle HCM Solutions AnalystNew York, NY$2,693.95–$2,693.95 / weekPartner with Oracle Cloud workstream leads (Scheduling, Payroll, Time & Labor, Comp and Core HCM) to ensure Helpdesk case categories and knowledge content accurately reflect known system complexity including scheduling eligibility, and payroll cutoff-sensitive inquiries. Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of Client + H's multi-union, multi-facility HR inquiry landscape.
Aon CorporationHealth Solutions Analyst Aon CorporationHealth Solutions AnalystBerkeley Heights, New Jersey$70,000–$85,000 / yearAs part of a leading global professional services firm, you will help empower results for our clients by delivering innovative and effective solutions supporting health and welfare benefits strategies. Additionally, the Health Solutions Analyst will: Coordinate with internal Subject Matter Experts including audit, legal and specialized broking teams.
Stevens Institute of TechnologyWorkday Solutions Analyst Stevens Institute of TechnologyWorkday Solutions AnalystHoboken, NJFull timeThe Workday Solutions Analyst will provide primary support in several areas of Stevens’ Workday HCM, Financials, and Student system including business process administration, security administration, reporting, ticketing support, and research within Workday Community for various functional areas. Collaborate with Workday stakeholders in functional areas to recommend features for uptake and deploy new features to achieve continuous improvement of the Workday platform .
IconmaOracle HCM Solutions Analyst IconmaOracle HCM Solutions AnalystNew York, NY$75–$76.97 / hourPartner with Oracle Cloud workstream leads (Scheduling, Payroll, Time & Labor, Comp and Core HCM) to ensure Helpdesk case categories and knowledge content accurately reflect known system complexity including scheduling eligibility, and payroll cutoff-sensitive inquiries. Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of Client + H's multi-union, multi-facility HR inquiry landscape.
Atria ConsultingOracle HCM Solutions Analyst (Oracle Learning Focus) Atria ConsultingOracle HCM Solutions Analyst (Oracle Learning Focus)New York, NY$60–$70 / hourWhen determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). Please note that the salary range and/or hourly rate range of $60.00 - $70.00/hour is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future.
Atria ConsultingOracle HCM Solutions Analyst (HR Helpdesk Focus) Atria ConsultingOracle HCM Solutions Analyst (HR Helpdesk Focus)New York, NY$60–$70 / hourWhen determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). Responsibilities: Collaborate with HR operations and leadership to define HR service delivery models, case management workflows, and SLA frameworks.
JPMorgan Chase Bank, N.A.2027 Global Private Bank Investment Solutions Program (Summer Analyst) JPMorgan Chase Bank, N.A.2027 Global Private Bank Investment Solutions Program (Summer Analyst)New York, NYFull timeWe understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. Partner with client advisors, bankers, global investment specialists and estate experts to help recommend investment and wealth management solutions that protect, manage and grow our clients' portfolios.
JPMorgan Chase Bank, N.A.Institutional Investment Solutions Analyst JPMorgan Chase Bank, N.A.Institutional Investment Solutions AnalystNew York, NYFull timeJob Title: Analyst - Institutional Investment Solutions US We are seeking a driven, intellectually curious recent college graduate to join the Institutional Investment Solutions team in a role supporting portfolio managers. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Initio CapitalNewAnalyst – Capital Solutions Initio CapitalAnalyst – Capital SolutionsNew York, NY$145,000–$185,000It is provided to help job seekers understand the responsibilities and qualifications typically associated with early-career capital solutions and financing roles. This job description represents a sample Capital Solutions Analyst position commonly found through the Career Launch AI Talent Network.
MindlanceOracle HCM Solutions Analyst (000592) MindlanceOracle HCM Solutions Analyst (000592)New York, NY$70.48–$75 / hourCertifications: Oracle HCM Cloud certifications Required Technical Skills: HCM HCM Implementation Oracle HCM Oracle HCM Cloud null. Main Responsibilities: Collaborate with stakeholders: Work with business stakeholders to understand HR processes and translate them into system requirements for Oracle HCM modules (Core HR, Absence, Scheduling, Benefits, Reporting etc).
Apollo Global ManagementNewAI Solutions Analyst, Corporate Engineering Apollo Global ManagementAI Solutions Analyst, Corporate EngineeringNew York, NY$85,000–$110,000 / yearWe are seeking a forward-deployed AI Solutions Analyst to embed within our Enterprise Solutions - Corporate Engineering function and serve as a hands-on problem solver and AI architect, helping our Human Capital, Legal, Compliance, Audit, and Enterprise Risk partners identify, design, and deploy AI solutions that meaningfully change how work gets done. Maintain clear documentation of AI configurations, integration architectures, and governance processes; promote best practices in data management and control rationalization.* Contribute to the Corporate Engineering enterprise architecture strategy & multi-year technology roadmap, providing a point of view on AI capabilities, sequencing, and organizational readiness.
OCHINNewEPIC CLINDOC/STORK SOLUTIONS ANALYST - MAINTENANCE OCHINEPIC CLINDOC/STORK SOLUTIONS ANALYST - MAINTENANCENew York, NYRemote$85,697–$137,116 / yearCOVID‑19 Vaccination RequirementTo keep our colleagues, members, and communities safe, OCHIN requires all employees – including remote employees, contractors, interns, and new hires – to be vaccinated with a COVID‑19 vaccine, as supported by state and federal public health officials, as a condition of employment. The role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.
JPMorgan Chase Bank, N.A.Wealth Management, Analyst - US Solutions Product Development JPMorgan Chase Bank, N.A.Wealth Management, Analyst - US Solutions Product DevelopmentNew York, NYFull timeWithin Wealth Management (WM) Solutions, the Solutions Product Development group collaborates with various WM and AM investment solutions teams to develop and deliver products for use in the Private Bank (PB), Chase Wealth Management (CWM), JPMorgan Advisors (JPMA), and National Branch lines of business. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Mizuho Financial Group IncInvestment & Corporate Banking - Financial Sponsors & Strategic Solutions Group (FS&SSG) - Analyst Mizuho Financial Group IncInvestment & Corporate Banking - Financial Sponsors & Strategic Solutions Group (FS&SSG) - AnalystNew York, NY$110,000–$130,000 / yearQualifications: • Bachelor Degree in Finance or Economics and a minimum of 1 years of investment banking experience with a top tier global bank • Prior credit training, structured credit and / or leveraged finance experience preferred • M&A experience is a plus • Ability to work independently and must be able to work effectively in a team environment • Ability to work under pressure and adhere to tight deadlines • Ability to manage multiple projects simultaneously • Strong quantitative, communication, interpersonal skills and ability to convey ideas • Advanced proficiency with CapitalIQ, Bloomberg, Microsoft Office • Series 79 & 63. Personal Traits: • High degree of initiative and motivation • Attention to detail • Composure and confidence to manage conflicting priorities • Capability to apply oral and written communication skills to create a positive impression and professional rapport • Results oriented and a team player • Seeking new opportunities to learn and expand beyond traditional investment banking roles.
Ampcus IncorporatedCustomer Solutions Project Analyst Ampcus IncorporatedCustomer Solutions Project AnalystWhite Plains, NYThe Project Analyst will work closely with local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts. Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.