Characteristic Duties and Responsibilities: Positions in this classification typically perform a full range of duties at a level of complexity represented by the following types of responsibilities: Provides executive and administrative support to the City Manager, City Council, Deputy City Manager, or designated department head by assisting with issues and performing duties of a complex, sensitive, and/or confidential nature requiring in-depth knowledge of assigned department's programs/projects, operational details, and services and citywide services, policies, and procedures. Acts as the first point of contact and liaison between the City Manager, City Council, Deputy City Manager, or designated department head and other staff, outside agencies, or the public; responds to or refers inquiries for services to appropriate staff and/or resources; receives and evaluates complaints directed to the City Manager, City Council, or executive management and recommends and/or initiates an appropriate response and course of action upon approval; tracks, monitors, and provides follow up on complaints and their resolution with City management and City Council.